NOC Tier II Incident Management Technician

Leidos•Reston, VA

13d•$73,450 - $132,775

About The Position

The Digital Modernization Sector at Leidos has an opening for a Network Operations Center (CNOC) Tier II Incident Management Technician to support the customer’s computer data communications systems, providing network event management and incident troubleshooting. Technicians provide additional support by ensuring network devices meet baseline configurations, software, and network performance standards. Technicians will make extensive use of Microfocus tools, ServiceNow, and knowledge of the various levels of the Open Systems Interconnection (OSI) model to complete daily network Operations and Maintenance (O&M) tasks.

Requirements

TS/SCI with CI Poly
10 years of experience that can be a combination of work history and education (doctorate and 3 years, master’s and 4 years, bachelor’s and 6 years, associates and 8 years or HS diploma and 10 years).
Compliance with Department of Defense (DoD) 8140 Information Assurance Technical (IAT) Level 2.
Ability to work a Panama Schedule
Active TS/SCI with CI Poly at time of consideration

Nice To Haves

Knowledge of the various levels of the Open Systems Interconnection (OSI) model
Extensive use of Microfocus tools and ServiceNow
Knowledge of OSI layers 1, 2, and 3 to troubleshoot various network faults and performance issues
Leverage various network tools such as Microfocus and Riverbed

Responsibilities

Support the installation and maintenance of the client Local Area Network (LAN)/Wide Area Network (WAN) devices.
Respond to, update, and resolve incident tickets within ServiceNow.
Administer networks including hardware, systems software, applications software, and all hardware configurations.
Coordinate network operations, maintenance, repairs, or upgrades.
Perform configuration management functions such as validating topology drawings and ensure that asset management records are accurate.
Configure and troubleshoot layer two switching (Virtual Local Area Networks (VLANs)).
Modify and troubleshoot layer three routing across the enterprise network.
Conduct extensive troubleshooting of Multiprotocol Label Switch (MPLS) across the WAN.
Participate in evaluation of new network technologies and provide recommendations to the network architecture team regarding the integration of these technologies into the existing network.
Ensure adequacy of plans for hardware and communications.
Develop and implement methodologies for analysis, testing, and support of LAN and WAN networks.
Leverage various network tools such as Microfocus and Riverbed to quickly identify and isolate customer impacting events on the network.
Communicate and troubleshoot with vendors and other service providers to efficiently resolve incidents.
Diagnose hardware and software problems and coordinate the replacement of defective components.