NOC Technician

Sourcepass•Melville, NY

2d•Onsite

About The Position

Sourcepass is a national managed service provider (MSP) founded in 2020, focused on transforming how businesses experience IT. They help companies align technology with business goals, reduce risk, and unlock efficiency. Sourcepass offers expertise, scalability, and a human touch for clients ranging from startups to enterprises. The company is owned and operated by experts passionate about delivering an exceptional IT experience. This position is an ideal opportunity for a recent technical school graduate to start at a fast-growing technology company, gaining hands-on exposure to various products and services with opportunities for continued learning, professional growth, and career advancement. The NOC Imaging Technician will provision and stage endpoint and network hardware, maintain documentation and inventory, and manage shipping and receiving. This is a full-time, on-site role based at their headquarters in Melville, NY.

Requirements

Knowledge of Windows 10/11 installation, configuration, and troubleshooting
Knowledge of basic subnetting
Knowledge of OSI Model
Positive, motivated learner with strong communication skills and keen attention to detail
Customer-service mindset focused on reliability and user experience
A desire to improve skillset by earning industry certifications (We pay for them!)
Strong troubleshooting skills with a methodical, documentation-first approach
Comfortable following standard operating procedures for imaging, deployments, and supporting workflow with suggestions for improvement
Demonstrates strong ownership and accountability in resolving issues
Ability to multitask and prioritize issues based on severity and SLA impact
Likes to have fun and laugh with a great team