NOC Technician

Wire3 • Daytona Beach, FL

3d • Onsite

About The Position

As an Entry-Level NOC Technician, you will be part of our Network Operations team responsible for monitoring, maintaining, and supporting Wire3’s fiber network infrastructure. You’ll help ensure network uptime, performance, and reliability while learning the fundamentals of network operations in a fast-paced environment. This is an excellent opportunity for someone looking to start their career in networking and telecommunications.

Requirements

• Basic understanding of networking concepts (IP addressing, routing, switching, VLANs, etc.).
• Customer Service experience
• Demonstrated experience troubleshooting technical problems, preferably netowrk or Wifi related.
• Strong problem-solving skills and analytical skills.
• Excellent written and verbal communication skills.
• Eagerness to learn and grow in a technical career path.

Nice To Haves

• Associate degree or technical certification preferred (e.g., CompTIA Network+, Cisco CCNA).
• Previous experience in IT, Help Desk, or Network Support preferred but not required.

Responsibilities

• Monitor network systems, alarms, and performance metrics to identify and resolve issues proactively.
• Respond to network events, outages, and customer-impacting issues following established procedures.
• Escalate complex incidents to senior technicians or engineering teams as needed.
• Assist in basic network troubleshooting, diagnostics, and equipment checks.
• Document incidents, resolutions, and updates in ticketing systems.
• Perform regular maintenance tasks and participate in planned network upgrades.
• Collaborate with field operations, customer support, and engineering to ensure seamless network performance.
• Participate in shift coverage, including nights, weekends, and holidays as required.

Benefits

• $23 Hourly
• Company-paid premiums for medical, dental, and vision insurance for you and your dependents
• Dynamic environment with diverse growth opportunities
• Emphasis on learning and development to support career and personal growth
• Work-life balance - 120 hours paid time off (PTO) after 90-day probation period
• 40 hours of paid sick leave
• 6 major paid holidays off
• 401(k) plan with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED