NOC Technician Tier 1

Koniag Government Services•Washington, DC

22h•Hybrid

About The Position

This position may be filled prior to the posted deadline. Interested candidates are encouraged to apply as soon as possible. Koniag IT Systems, Inc, a Koniag Government Services company, is seeking a NOC Technician Tier 1 to support KITS and our government customer in Washington, DC. This position requires the candidate to be able to obtain a Public Trust. The position is hybrid, requires 4 days onsite. Benefits include medical, dental, and vision insurance, 401(k) retirement plan, paid time off, paid parental leave, life and disability insurance, flexible spending accounts, commuter benefits and tuition reimbursement. We are seeking a motivated Network Operations Center (NOC) Tier 1 Technician to join our 7x24x365 NOC team supporting a mission-critical infrastructure serving thousands of internal users and millions of external users. The ideal candidate will be an enthusiastic technology professional with strong customer service skills and a passion for learning, capable of monitoring systems, responding to alerts, and providing first-level technical support in a fast-paced environment. This position offers an excellent opportunity to launch or advance a career in IT operations and network support. The NOC Tier 1 Technician will serve as the first line of defense in monitoring and maintaining network and system infrastructure, responding to incidents and alerts in real-time to ensure optimal availability and performance. This role operates within a 7x24x365 Network Operations Center environment and provides critical support to maintain continuous operations.

Requirements

High school diploma or GED equivalent
1-2 years of experience in IT support, help desk, NOC, or related technical role
Basic understanding of networking concepts and technologies
Experience using ticketing systems and documentation tools
Basic knowledge of networking fundamentals including TCP/IP, DNS, DHCP, and VPN
Familiarity with monitoring tools and ticketing systems (e.g., ServiceNow, Remedy, Jira)
Understanding of incident management and ITIL framework concepts
Ability to follow documented procedures, runbooks, and standard operating procedures
Strong attention to detail and ability to identify patterns and anomalies
Excellent customer service orientation with professional communication skills
Ability to multitask and manage multiple concurrent incidents effectively
Strong written communication skills for documenting technical issues clearly and concisely
Capability to work under pressure in a fast-paced, time-sensitive environment
Self-motivated with ability to work independently during assigned shifts
Flexibility to work rotating shifts including nights, weekends, and holidays as required
Basic understanding of Windows and Linux operating systems
Ability to learn new technologies and tools quickly
Team player with collaborative mindset and positive attitude
Reliable and punctual with strong work ethic
Proficiency with Microsoft Office Suite (Outlook, Word, Excel)
Ability to interpret system logs and identify critical error messages
Basic understanding of network devices including routers, switches, and firewalls
Ability to obtain Public Trust or higher security clearance

Nice To Haves

Associate's degree in Computer Science, Information Technology, or related field
CompTIA A+, Network+, or similar entry-level IT certification
2-3 years of experience in a NOC or help desk environment
Experience supporting enterprise-level infrastructure
Experience working in a federal government IT environment
Additional IT certifications (CompTIA Security+, ITIL Foundation, Cisco CCENT)
Familiarity with network monitoring platforms (SolarWinds, Nagios, PRTG, Splunk)
Basic scripting knowledge (PowerShell, Bash, Python)
Understanding of cloud services and platforms (AWS, Azure, Office 365)
Experience with remote desktop tools and remote access technologies
Knowledge of database concepts and basic SQL queries
Familiarity with application monitoring and APM tools
Understanding of wireless networking technologies
Experience with VoIP and unified communications systems
Knowledge of cybersecurity concepts and best practices
Exposure to network protocols and packet analysis
Understanding of backup and disaster recovery concepts
Familiarity with virtualization technologies (VMware, Hyper-V)
Experience creating or updating technical documentation and knowledge base articles
Bilingual language skills (Spanish or other languages)
Prior military IT experience or equivalent technical training
Customer service certifications or training
Experience supporting high-availability, mission-critical environments

Responsibilities

Monitor network infrastructure, servers, applications, and services using various monitoring tools and dashboards
Respond to system alerts, alarms, and service notifications in accordance with established procedures and SLAs
Perform initial troubleshooting and diagnosis of network and system incidents
Document all incidents, activities, and resolutions in the ticketing system with accurate and detailed information
Escalate complex issues to Tier 2/3 support teams following established escalation procedures
Execute predefined remediation procedures and runbooks for common issues
Verify system backups, scheduled jobs, and automated processes complete successfully
Conduct routine health checks on network devices, servers, and critical applications
Answer incoming calls and emails from users reporting technical issues
Open, update, and close trouble tickets in the incident management system
Participate in shift handoffs to ensure continuity of operations between teams
Communicate proactively with stakeholders regarding ongoing incidents and service impacts
Assist in maintaining NOC documentation including procedures, contact lists, and knowledge base articles
Monitor and report on system performance metrics and trends
Perform basic network connectivity tests and ping/traceroute diagnostics
Support network maintenance windows by monitoring systems during changes
Maintain awareness of current issues, planned maintenance, and known problems
Follow change management procedures and coordinate with change implementers
Participate in on-the-job training to develop technical skills and knowledge