NOC Technician Data Center Facilities

Pkaza•Sumner, WA

13h•Onsite

About The Position

This opportunity is working directly with a mission-critical data center colo provider. This firm provides data center solutions custom-fit to the requirements of their client's mission-critical operational facilities. They provide reliability of mission-critical facilities for many of the world's largest organizations facilities supporting Enterprise Clients. This opportunity provides a career-growth minded role with exciting projects with leading-edge technology and innovation as well as competitive salaries and benefits. A highly skilled Data Center NOC Technician will focuses on the operation, preventive maintenance and monitoring and support of critical infrastructure - eg: high-density server cabinets, environmental and EPMS (Electrical and Power Monitoring Systems), electrical distribution, BAS Systems (Building Automation Systems), or BMS System (Building Monitor Systems) and control systems. NOC Tech will as provide support for colo customers for IT hardware via Remote Hands Services.

Requirements

Associate's degree, trade school certification, or other certified training in a related technical field, or equivalent practical experience
Critical Facilities / Data Center infrastructure operations and management software experience
Working knowledge of Networking, routing and switching protocol, and networking equipment such as Cisco, Moxa, Ubiquity, etc / communication protocols such as Modbus, TCP/IP, and BACnet and the ability to resolve network and hardware problems in a timely manner
Ability to monitor network performance and proactively identify areas for improvement and optimization
Troubleshoot to resolve or identify an equipment malfunction or failure
Certification or relevant experience in cybersecurity principles and best-practices
Ability to implement, document, and maintain network hardware and network security
Experience installing and troubleshooting low-voltage control system wiring
Hands-on experience with one or more building automation / industrial control systems ( Honeywell, Alerton, Distech Controls, Tridium Niagara N4, Allen-Bradley, StruxWare etc)
Preferably 2-5+ years experience with DCIM, E lectrical and Power Monitoring Systems (EPMS), Building Automation Systems (BAS), or Building Monitor Systems (BMS)
PLC / ALC Experience
Experience and proficiency using a Computerized Maintenance Management System (CMMS)
Process and procedure development experience (SOPs, MOPs, EOPs, etc)
Ability to follow company and site safety requirements, comply with OSHA standards
Analyze and prepare documents, reports and correspondence
Candidate must be willing to cover nights & weekends when necessary (rotational shift work day shifts and night shifts)
MS Office Suite (Excel, Word, Outlook, PowerPoint, Teams)
Previous experience in the Military / Military veterans in all branches that have experience with Electrical / Mechanical is a huge plus (Navy nukes- EMN, ETN, MMNs, Seabees, Army - Power Generation, Air Force – Power Production, Generator Techs, Maritime, Coast Guard, etc.)
Requires excellent verbal, written communication skills & customer relation skills
Ability to work independently and resourceful with good initiatives
Ability to successfully work independently; Self Starter and should prioritize well
Proactive, resourceful, delegator and a multitasker
Exceptional organizational skills with an attention to detail
Physical ability to lift 50 lbs if needed

Responsibilities

Apply knowledge on controls and building automation systems platforms such as Electrical and Power Monitoring Systems (EPMS), Building Automation Systems (BAS), or Building Monitor Systems (BMS) in a data center environment - testing and operations
Provide emergency support when needed on critical controls systems onsite
Monitor, maintain, and act as incident first-response for liquid cooling cabinet system to ensure optimal thermal management
Manage, run diagnostics, and troubleshoot infrastructure monitoring systems to maximize system uptime and visibility and ensure SLAs are maintained
Perform Remote Hands / Smart Hands services for tenants using exceptional customer service skills, including racking, cabling, hardware diagnostics on compute and network equipment
Conduct routine facility rounds and respond to emergency infrastructure alerts during the night shift
Provide support for the facility team during maintenance activities and incident response
Operate software to allow for the site infrastructure equipment and systems to perform without error in obtain maximum up time
Troubleshoot system errors and conflicts within the software and operating systems
Adhere to and review existing facility operating procedures (MOPs, SOPs, EOPs) and participate in defining and refining new ones as it pertains to control processes
Monitor contractors and vendors for procedural, safety, environmental, risk mitigation and "stop work" process compliance with established SOPs and Policies
Communicate effectively and provide team with updates to mitigate risk, safe operations and shift coordination
Uphold our high standards of excellence in facility operation and appearance as well as respectful interpersonal conduct with colleagues and customers alike
Monitoring fire detection and suppression systems, battery monitoring along local area network (LAN) mapping and records keeping
Repair and Troubleshoot controls systems and hardware (relays, controllers, etc.)
Possess working knowledge on data center unique access systems and CCTV systems
Assist with the integration of a new computerized maintenance management tool (CMMS) for all software and hardware systems along with all datacenter infrastructure systems
Oversee all change management and controls system upgrades while maintaining 100% uptime on all existing equipment
Direct and monitor subcontractors (onsite and offsite) including scheduling, resource management and coordination of design, construction and start-up services as needed.
Construction trades generally include various electrical, mechanical and equipment suppliers
Install, coordinate, and wire BMS / HVAC controllers and field devices including low voltage cable terminations
Troubleshoot BAS systems including corrective actions and discuss with technical support problems related to maintenance or operation of equipment
Collect data and performs datacenter rounds and system readings
Develop process documentation and training materials
Install and wire BAS controllers and field devices including low voltage cable terminations
Execute troubleshooting of BAS systems including corrective actions
Perform QA / QC of BAS and integrated systems using BAS software tools