NOC Tech II - Application Assurance - Minnetonka, MN

Internal•Hopkins, MN

6d•Onsite

About The Position

As an Application Assurance NOC Technician II, you will perform 24 x7 continuous DC and IT infrastructure monitoring of Metronet’s data centers, server systems, and applications. The Technician should have knowledge of commonly used concepts, practices, and procedures within at least one of the above fields. The Technician will rely on instructions and pre-established guidelines to perform the functions of the job. Primary job functions typically require working independently, but some technical assistance from higher-level technicians, engineers, supervisors or Manager as needed.

Requirements

Associate’s or Bachelor’s degree in a technical field and/or equivalent technical training.
Minimum of 2–5 years of experience in the IT, network, and/or data center industry.
Intermediate understanding of IT infrastructure, including servers, storage, virtualization, operating systems, and applications, with the ability to troubleshoot issues and drive repair or remediation activities.
Intermediate knowledge of data center infrastructure, operations, and supporting technologies.
Experience with physical and virtual server infrastructure, computing platforms, cloud technologies, networking, and data center systems.
Proficiency in IT Operations Management (ITOM), network monitoring, and observability tools (e.g., Grafana, Dynatrace, SolarWinds, Nagios), as well as ticketing systems.
Working knowledge of ITOM best practices and operational principles.
Strong troubleshooting, analytical, and problem-solving skills, with the ability to perform effectively under pressure and make timely decisions.
Effective written and verbal communication skills, enabling collaboration with both technical and non-technical teams.
Demonstrated ability to take on new challenges, assume increasing levels of responsibility, and work effectively with others.
Strong computer skills and a consistently professional attitude.
Willingness to work as a team and independently.
Must be legally authorized to work in the U.S.

Responsibilities

Operate in a 24x7x365 Operations Center; this includes shift work, 2nd and 3rd shift hours, and weekends
Constant monitoring of ITOM and Network Management systems for alarms and performance metrics in the METRONET IT Enterprise domain.
Watching for potential systems outage, issues, and degradations and taking appropriate actions
Report, document, and track all alarm events while maintaining a high level of accuracy and urgency.
Logging and managing trouble tickets, assigning priorities, and updating ticket status with resolution details.
Identifying and responding to systems alerts, troubleshooting issues, and taking corrective actions to minimize downtime.
Communicate Outages and Events and provide timely routine updates to internal Metronet teams and executives.
Analyzing systems logs and behavior to diagnose the root cause of physical and logical problems and implement solutions.
Elevating and Escalating issues to higher-level support teams and management when necessary.
Communicates daily with many departments within METRONET, other solutions providers and vendors to discuss and coordinate all system outages, events, anomalies, and maintenance projects.
Provide 2nd level support for Tier 1 groups and work internal and external escalations to drive timely resolution efforts.
Perform contact center duties in a high-volume environment.
Perform other duties assigned by the NOC Management team