NOC System Administrator

General Dynamics Information Technology•Oklahoma City, OK

10d•Onsite

About The Position

Transform technology into opportunity as a Systems Administrator with GDIT’s NOC. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Systems Administrator you will help ensure today is safe and tomorrow is smarter. Our work depends on Systems Administrator joining our team to perform systems and server administration tasks including day-to-day user/group administration, security permissions, group policies, print services. Assists in the build, implementation, test, maintenance, and decommissioning of site systems within the network. Provides resource monitoring and analysis to ensure system architecture components are integrated and performing as intended. Monitors site datacenter performance using analytic tools. Provides technical analysis and leverages systems administration knowledge to review anomalies, capacity utilization, database performance, bulletins, event logs, and alerts within the network infrastructure. Installs and maintains system monitoring, analysis, and reporting tools. HOW A SYSTEMS ADMINISTRATOR WILL MAKE AN IMPACT ● Manages the functionality and efficiency of a group of servers running on one or more operating systems ● Ability to operate under supervision ● Execute day-to-day management and operations of systems used for network operations and security ● Manage COTS & GOTS products to collect, display and remediate a variety of automated system security and system operations/performance functions ● Follow Operations and Maintenance (O&M) checklists to maintain the service (daily, weekly, monthly, yearly O&M checklists); build Standard Operating Procedures (SOPs) associated with service checklists ● Initiate change requests, participate in change control and configuration management processes, schedule authorized service interruption windows when requires; assist NOC in optimizing redundancy and maximizing availability of downstream network management capabilities ● Use monitoring tools/capabilities with the enterprise security information and event management (SIEM) to manage and assist in creating/tailoring complex event alarms/rules and summary reports reflecting operational and security metrics ● Assist in analyzing technical risk, upon request, of emerging network management and security systems, tools and processes ● Work as part of a security incident response team as needed ● Maintains systems to meet Enterprise Service Availability and Service Level Agreement requirements. ● Utilizes IT Service Management (ITSM) Principles to identify, categorize, prioritize, escalate, troubleshoot, and resolve incidents. ● Maintains systems security and ensures compliance with security policies and procedures. ● Assists with the development of third-party monitoring actions and procedures for network infrastructure ● Assists system engineers and architects with buildout and upgrade of GDIT NOC and network management capabilities

Requirements

Technical Training, Certification(s) or Degree
1+ years of related experience
Must meet DOW 8140 requirements and be eligible at the Intermediate Proficiency level access upon hire for positions with elevated privileges.
Requirements include possessing and maintaining Security Plus CE.
Additional specific certifications may be required, depending on job assignment.
Excellent troubleshooting, problem-solving and collaborative skills
Secret Security Clearance
Ability to work efficiently in a fast-paced environment and multi-task while still ensuring high quality of work.
Experience working directly with hardware vendors involved in the incident resolution process.

Nice To Haves

Experience with STIG patching, compliance, and other security activities
NOC/SOC operations background – you've been in the trenches and know what works
Ability to travel a few times per year to assist in installation or upgrades of network management and security capabilities at downstream network locations if remote support is not possible.

Responsibilities

Manages the functionality and efficiency of a group of servers running on one or more operating systems
Execute day-to-day management and operations of systems used for network operations and security
Manage COTS & GOTS products to collect, display and remediate a variety of automated system security and system operations/performance functions
Follow Operations and Maintenance (O&M) checklists to maintain the service (daily, weekly, monthly, yearly O&M checklists); build Standard Operating Procedures (SOPs) associated with service checklists
Initiate change requests, participate in change control and configuration management processes, schedule authorized service interruption windows when requires; assist NOC in optimizing redundancy and maximizing availability of downstream network management capabilities
Use monitoring tools/capabilities with the enterprise security information and event management (SIEM) to manage and assist in creating/tailoring complex event alarms/rules and summary reports reflecting operational and security metrics
Assist in analyzing technical risk, upon request, of emerging network management and security systems, tools and processes
Work as part of a security incident response team as needed
Maintains systems to meet Enterprise Service Availability and Service Level Agreement requirements.
Utilizes IT Service Management (ITSM) Principles to identify, categorize, prioritize, escalate, troubleshoot, and resolve incidents.
Maintains systems security and ensures compliance with security policies and procedures.
Assists with the development of third-party monitoring actions and procedures for network infrastructure
Assists system engineers and architects with buildout and upgrade of GDIT NOC and network management capabilities

Benefits

401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
variety of medical plan options, some with Health Savings Accounts
dental plan options
a vision plan
a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
full flex work weeks where possible
a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
short and long-term disability benefits
life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.