NOC Support Technician
About The Position
This role sits at the heart of our Network Operations Center (NOC). You'll monitor customer environments, respond quickly when issues arise, and own each problem through to resolution—with priority on our Managed Services (MSP) customers. RCN Technologies is a fast-growing technology company headquartered in downtown Knoxville, Tennessee. We help businesses stay connected through innovative wireless networking and managed services solutions. We believe customers should be able to #ExpectMore from their technology provider—and that expectation is delivered by people who take ownership, think critically, and care deeply about the customer experience.
Requirements
- Takes full ownership and follows through—owns the problem rather than assigning blame
- Communicates clearly and confidently
- Enjoys troubleshooting and figuring out how things work
- Is organized and detail-oriented
- Stays composed, steady, and positive under pressure
- Meets challenges with a solutions-first mindset and personal accountability
- Adapts quickly to changing priorities
- Is motivated by helping customers succeed
Responsibilities
- Monitor customer environments, respond to issues, and own them through to resolution—supporting our full customer base.
- Own onboarding, setup, and activation for MSP customers
- Serve as a primary point of contact for customer issues and technical questions
- Troubleshoot networking, connectivity, and device-related issues
- Coordinate internal teams to ensure fast, accurate resolution
- Monitor customer environments and proactively identify issues
- Maintain documentation and system records
- Collaborate with engineering, implementation, and customer teams
- Continuously improve processes and customer experience
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
