NOC Specialist

CSX Transportation•White Sulphur Springs, WV

11d•Onsite

About The Position

Operate the Network Operations Center of a modern data storage facility, in a 24/7/365 environment, by administering security, network monitoring and incident resolution functions and procedures. Participate in the development of new processes, procedures, and initiatives.

Requirements

High School Diploma/GED
1 or more years of experience in General office maintenance equipment, security and computer expertise
User familiarization in MS Office Suite programs
General familiarization in Data Base functions and usage
Ability to communicate effectively with internal and external customers
Ability to write log entries, memos, notices, and reports in English with proper grammar and spelling
Ability to interact with computerized security systems, alarms, and cameras
Ability to use MS Word and MS Excel.

Nice To Haves

High School Diploma/GED
3 or more years of experience in General office maintenance equipment, security and computer expertise
Intermediate to advanced skills in MS Office Suite programs
User skills in Database operations
Intermediate to advanced skills in Information Technology (IT) operations: logging on to various password and encryption protected computers, working with multiple monitor feeds to a single computer, and troubleshoot and correct minor (IT) problems.
Ability to physically set up multiple computer and phone temporary work stations for client warm sites, to include setting up wall and/or sound dividers.
Experience as a watch stander in an Operations Center

Responsibilities

Sign on, monitor and input controls into the following systems: - Fire Alarm System - Facility access control and security system - On-site weather station - CCTV camera system and the computerized digital video recording system
Maintain a daily database log of visitors and activities within the facility
Maintain and update the design and input of the inventory control database system
Interact with the lessor regarding any Lease Agreement items
Interact and oversee vendors and service providers for the Data Storage facility
Direct other workers to respond accordingly based on received alarms, alerts, or other input.
Interact with clients regarding inquiries, concerns, or status updates of their particular data information
Work as a member of a team that will be responsible for 99.99% system uptime with zero defects.
Respond to audible and visual alarms by taking ownership, creating trouble tickets, troubleshooting and resolving alarms, or escalating accordingly.
Proactively identify issues, creating tickets to ensure that all details are captured accurately, follow escalation procedures as documented, use the notification system in order to effectively communicate issues to other support teams and upper management, and trouble-shoot the events in a short time frame.
Create procedures if they do not exist, update procedures, creating training presentations to peers, and administer the training session so that others can learn.
Ability to physically set up a ‘warm site’ temporary office working space for contracted customers upon notification or direction.
Ability to physically disassemble a ‘warm site’ temporary office working space and re-shelve/store it for future use.
Ability to be the primary operator in the Network Operations Center for the data storage company.
Must be able to work independently and in a team environment.
Miscellaneous activities and responsibilities as assigned by manager