NOC shift ED supervisor

Javon Bea Hospital•Riverside, IL

4d•Onsite

About The Position

The NOC shift ED supervisor is responsible for strong problem-solving abilities in complex situations, working within budget and productivity targets, and supporting staff selection, evaluation, orientation, continued education, competency evaluation, and scheduling based on patient acuity. This role supports the Manager/Clinical Leader to ensure staff knowledge, skills, and behaviors align with unit goals. The supervisor is patient-focused with a strong commitment to quality, safety, and customer service, accountable for patient satisfaction action plans, and supports process improvement in operations and quality. Knowledge of accreditation and certification requirements is essential. The role requires effective communication, participation in hospital and department committees, and demonstrated ability in developing and mentoring staff. The supervisor leads by example, demonstrating professional behavior and accountability, and serves as a role model and coach for service standards and recovery. Participation in performance improvement activities and utilization of critical thinking for patient safety and experience are key. Supports the professional nurse continuum and nursing clinical ladder for RNs (CARE).

Requirements

Graduate of an accredited nursing program.
Licensed as an RN in state of practice.
Approved CPR certification required within 90 days.
May include color blind test (per department guidelines).

Nice To Haves

BSN preferred.
Other certification per unit requirements: ACLS, PALS, PEARS, NRP

Responsibilities

Strong problem-solving abilities in complex situations.
Ability to work within the budget and productivity targets to meet organizational objectives.
Participates and supports the plans in place for selection of staff, evaluation of staff, orientation of new staff, continued education and development of staff, competency evaluation of staff, appropriate scheduling of staff based on patient acuity.
Supports and partners with the Manager/Clinical Leader and ensures the knowledge, skills, and behaviors of staff are consistent and in alignment with the goals of the unit.
Is accountable for achievement of patient satisfaction (PressGaney and HCAHPS) action plans to achieve targets for their areas of responsibility.
Supports process improvement in operations, quality, and organizational change identified for their areas.
Knowledge of accreditation and certification requirements and standards for their areas of responsibility.
Able to communicate effectively and persuasively with individuals and groups through compassion, creativity, and consistent visibility.
Participates in hospital and department committees.
Demonstrated ability in developing and mentoring staff and colleagues.
Leads by example, consistently demonstrating highly professional behavior.
Demonstrates personal and professional accountability and holds others to the same.
Exhibits a passion for nursing.
Serves as a role model and coach for Critical Moments of Service Standards and service recovery.
Participates in department or unit performance improvement activities, may include shared governance.
Utilizes critical thinking in regards to patient safety and patient experience and appropriately escalates to the appropriate chain of command.
Supports the professional nurse continuum and nursing clinical ladder for RNs (CARE).