NOC Services Monitoring & Automation Engineer

GCI Communication Corp • Anchorage, AK

15h • Hybrid

About The Position

GCI's NOC Services Monitoring & Automation Engineer will lead the improvement in monitoring and automation for BTS, NOC & TAC by leveraging Assure1 functionality and creating the business requirements for vendors, engineering and Application Technology driving reductions in Mean Time to Detect (MTTD) and Mean Time to Repair (MTTR) by improved automation. Key driver for shift from reactive to proactive.

Requirements

• A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis
• High School diploma or equivalent.
• A minimum of ten (10) years of experience in Network Operations Center (NOC) or similar roles focused on monitoring and automation.
• Bachelor’s degree in Computer Science, Information Technology, Network Engineering, or related field.
• Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into database or equivalent.
• Proficiency with Assure1 and other monitoring and automation tools (e.g., Nagios, Splunk, SolarWinds, or equivalent).
• Strong scripting skills in languages such as Python, Bash, PowerShell, or like automate tasks and processes.
• Solid understanding of networking concepts, protocols (TCP/IP, SNMP, etc.), and network management practices.
• Familiarity with incident management processes and frameworks (e.g., ITIL) for efficient service recovery.
• Experience leading projects and initiatives, with a demonstrated ability to manage timelines, resources, and stakeholder communications.
• Strong analytical and problem-solving skills, with a focus on operational efficiency.
• Ability to diagnose issues quickly and develop effective solutions.
• Experience in analyzing performance metrics and operational data to identify trends and areas for improvement.
• Ability to manage change effectively, ensuring smooth transitions for new processes or tools.
• Uses sound, logical judgment based on data, research, and experience to choose an appropriate course of action.
• Must work well in a team environment and be able to work with a diverse group of people and customers.

Nice To Haves

• Master’s degree or PhD in Engineering.
• Telecommunications experience.
• Relevant telecom industry or job specific certifications.
• ITIL, CCNA, CCNP

Responsibilities

• Lead Improvement Initiatives: Assessment of Current Processes, Implementation of Best Practices, Change Management.
• Business Requirements Development: Cross-Functional Collaboration, Documentation, Vendor Liaison.
• MTTD & MTTR Reduction: Root Cause Analysis, Strategic Initiatives, Continuous Improvement.
• Leverage Assure1 Functionality: Tool Utilization, Customization and Configuration, Automation Opportunities.
• Collaboration & Communication: Integration Coordination, Stakeholder Updates, Cross-Functional Meetings.
• Proactive Monitoring Solutions: Risk Assessment, Monitoring Design, Feedback Loop.
• Training & Knowledge Sharing: Training Programs, Documentation and Resources, Mentorship.
• Performance Metrics & Reporting: KPI Development, Regular Reporting, Data-Driven Decision Making.

Benefits

• The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies.
• Equal opportunity employer.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 1-10 employees