NOC Manager (SME)
About The Position
ECS is seeking a NOC Manager (SME) to provide executive leadership and enterprise accountability for Network Operations Center (NOC) operations supporting ARNG enterprise infrastructure and DoDIN connectivity on the ENOCS program. This role is responsible for establishing operational governance, 24/7 monitoring strategy, escalation authorities, and incident response frameworks to ensure sustained network availability and mission continuity. This role operates within Team ECS's integrated enterprise operations structure, which organizes Task 4 operations into three divisions: Network Operations, DoDIN Services, and Enterprise Operations Support. The NOC Manager leads the Network Operations division, directly overseeing four shift teams operating on a 2-2, 3-2, 2-3 rotating shift schedule to provide 24/7/365 Tier 2 support across the ARNG enterprise. The NOC manages approximately 1,200 IP trunk outages annually, ensuring uninterrupted warfighter connectivity through proactive monitoring, incident management, and resolution. The NOC Manager directs enterprise outage management, major incident coordination, and cross-functional integration with cybersecurity, engineering, and service management teams while advising Government leadership on network operational risk, capacity planning, resiliency strategy, and modernization impacts. Due to the 24x7x365 nature of NOC operations and the mission-critical requirements of this role, the selected candidate must be available for shift work, extended hours, weekends, and holidays as mission requirements dictate.
Requirements
- Clearance: TS/SCI eligibility required
- U.S. Citizenship required
- Master's or Ph.D. in Computer Science, Cybersecurity, Data Science, Information Systems, Information Technology, Software Engineering, or related discipline (or equivalent experience)
- Minimum of 12 or more years of progressive experience leading enterprise Network Operations Center (NOC) functions within DoD or Federal environments, including executive accountability for 24/7/365 monitoring operations, outage management, major incident coordination, and operational governance across DoDIN-connected networks
- Demonstrated experience establishing escalation frameworks, service performance standards, availability targets, and reporting metrics for enterprise NOC operations
- Proven experience directing cross-functional integration with cybersecurity, engineering, and service management teams to ensure coordinated incident response and enterprise service delivery
- Demonstrated ability to ensure compliance with DoDIN operational directives, configuration control requirements, and cybersecurity policies across network operations
- Proven experience advising senior Government leadership on operational risk, capacity planning, resiliency strategy, and network modernization impacts affecting mission-critical enterprise connectivity
- DoD 8140.03 Compliance: DoD Cyber Workforce Framework (DCWF) Work Role 411 — Technical Support Specialist at the Advanced proficiency level
Nice To Haves
- Certifications (one or more required): SecurityX / CASP+, CCNP Security, CISA, FITSP-O, GICSP, or SSCP — or an approved accredited degree (Master's or Ph.D. in Computer Science, Cybersecurity, Data Science, Information Systems, Information Technology, or Software Engineering from a regionally or nationally recognized accrediting agency)
Responsibilities
- Provide executive leadership and enterprise accountability for Network Operations Center (NOC) operations supporting ARNG enterprise infrastructure and DoDIN connectivity across classified and unclassified networks
- Establish operational governance, 24/7/365 monitoring strategy, escalation authorities, and incident response frameworks to ensure sustained network availability and mission continuity
- Direct and manage four NOC shift teams operating on a 2-2, 3-2, 2-3 rotating shift schedule, ensuring continuous Tier 2 support coverage and operational readiness
- Direct enterprise outage management, major incident coordination, and cross-functional integration with cybersecurity, engineering, and service management teams
- Define service performance standards, availability targets, and reporting metrics for NOC operations; track and report against SLA and mission readiness requirements
- Oversee quality assurance of ticketing and response workflows, ensuring auditability, trend reporting, and continuous improvement of incident management processes
- Ensure compliance with DoDIN operational directives, configuration control requirements, and cybersecurity policy across all NOC operations
- Manage resolution of approximately 1,200 IP trunk outages annually, leveraging proactive monitoring tools and automated incident detection to improve response time and mean time to restoration
- Coordinate SIEM-triggered outage detection, knowledge management, and first-call resolution enablement to improve NOC operational efficiency
- Oversee enterprise network monitoring using tools such as Solarwinds, Elastic, ACAS, and AESMP CMDB to maintain real-time situational awareness of network health across the ARNG enterprise
- Coordinate with the COOP Planner and Coordination Lead to ensure NOC operations support continuity of operations planning, disaster recovery posture, and COOP site maintenance
- Participate in ARNG G6FUOPS meetings to account for force structure and IT initiatives affecting network operations
- Advise Government leadership on network operational risk, capacity planning, resiliency strategy, and modernization impacts to maintain secure, resilient, and mission-ready connectivity
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Ph.D. or professional degree
