NOC Escalations Engineer

Protech Services Group Inc • Memphis, TN

4d • Onsite

About The Position

ProTech Services Group, Inc. is seeking a NOC Escalations Engineer for a permanent role in Memphis, TN. This position is in-office, supporting various clients in the Memphis area. The Escalation Engineer will assist other Systems Administrators, Engineers, and management by performing tasks to support clients effectively and proactively, while providing excellent customer service.

Requirements

• Enhanced experience supporting Microsoft server operating systems.
• Enhanced experience with various firewall technologies.
• Enhanced experience with various routers, switches, wireless, etc.
• Enhanced experience with remote management methodologies including WMI, SNMP, etc.
• Effective communication skills (Verbal and written).
• Proven, excellent customer service.
• Patience under stressful situations (i.e. network outages, server down, etc.).
• Ability to think critically by using reasoning to identify the strengths and weaknesses of alternative approaches to problems.
• Ability to work alone, in a group, or under direct supervision effectively.
• An attitude conducive to learning and accepting challenges head on is a must.

Nice To Haves

• Experience in a call center or network operations center is a plus.
• College degree is a plus, not a requirement.
• IT Certifications are a plus.

Responsibilities

• Work service tickets for various clients with varying degrees of difficulty, including Microsoft Servers, Active Directory, VMWare, SAN Technologies, Desktops, Mobile Devices, Network Equipment (Firewalls, Routers, Switches), and Citrix and/or RDS Services Support.
• Act as a project engineer for projects such as client onboarding, systems upgrades, enhancements, and replacements.
• Serve as the "IT Lead Engineer" for clients.
• Perform routine system maintenance.
• Provide Level II escalation support for Level I and II NOC Engineers.
• Provide excellent customer service to all clients.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED