NOC Engineer
Capgemini•Austin, TX
•Onsite
About The Position
We are seeking a Junior or Mid Level NOC Engineer to join our team. This role is responsible for monitoring network and service platforms in real time, detecting and triaging alarms, performing initial troubleshooting, and supporting incident escalation and service restoration. The ideal candidate will document issues and maintain SLA compliance. This is an onsite position located in Louisville, KY or Austin, TX.
Requirements
- Experience with network monitoring and troubleshooting.
- Knowledge of routing, switching, broadband, voice, video, Wi‑Fi, and mobile services.
- Familiarity with incident management tools and processes.
- Strong communication and problem‑solving skills.
Nice To Haves
- NOC Engineer: 5 years
- 24x7 Network Operations Center environment and supports: 1 year
- real-time monitoring, incident detection: 5 years
- alarm triage, initial troubleshooting: 5 years
- service restoration support across cable: 1 year
- broadband, IP, voice, video, Wi-Fi: 1 year
- mobile, and enterprise service platform: 1 year
- CMTS, HFC, DOCSIS, security, and load balancing issues: 1 year
- Follow SOPs, runbooks, incident workflows: 1 year
- ITIL-aligned practices: 1 year
- supports network availability, service stability: 1 year
- SLA compliance, incident escalation, and timely resolution: 1 year
Responsibilities
- Monitor network and service platforms in real time.
- Detect and triage alarms, perform initial troubleshooting.
- Support incident escalation and service restoration.
- Document issues and maintain SLA compliance.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
