Engineer III

Conterra Ultra Broadband•Longview, TX

12h•Onsite

About The Position

Conterra Networks creates custom technology-based network solutions for businesses of all sizes nationwide. For over 25 years our team of local professionals have been designing, building, and managing our 11,000+ mile owned and operated fiber network. We are committed to providing fiber-driven solutions for even the highest-bandwidth consuming organizations, and to employing and empowering highly qualified people to serve you better than any other provider. Fiber driven. People powered. Our slogan reinforces our customer commitment. Conterra delivers the network, but it is our people—and how much we care before, during, and after the build—that truly sets us apart. As we continue to expand our business, we are looking for talented people we a creative mindset, a knack for problem-solving, a collaborative work ethic, and a passion for customer service to join our team.

Requirements

Must have clear verbal communications skills, and written communication skills.
Minimum of 5+ years of experience working in a Tier 2 or 3 network operations support role.
Experience/training on voice and data communication networks and the individual elements within those networks, data/wireless communications principles.
In-depth knowledge of Data, Microwave, and/or Transport technologies.
Strong experience with common routing protocols (BGP, OSPF, and ISIS) and common Layer 2 protocols.
Strong knowledge of Layer 1/2/3 hardware and technologies.
Maintaining and managing PSTN and Long-distance connections and inter-operability.
Strong knowledge of network switching functions; LNP, CNAM, CALEA, STIR/SHAKEN etc.
Strong knowledge of digital switching technology, traffic engineering, telecom testing methodology, and subscriber and trunk carrier systems.
Knowledge of Central Office wiring procedures and standards.

Nice To Haves

Vendor certifications strongly preferred but not required (BTI, Cisco, Ciena, Adtran, Juniper, Fortinet, VeloCloud, etc.)

Responsibilities

Training the Network Operations Center and provide support as the escalation point internally 24/7 within the NOC employees to solve difficult, voice and/or data troubleshooting issues.
Act as the technical subject matter expert in projects involving the Operations Center.
Maintain and update technical documents to ensure the Operations Center knowledgebase is current.
Demonstrate solid troubleshooting skills.
Be available 24/7 as the escalation SME for all NOC employees on an on-call basis.
Project manage and meet stringent deadlines.
Multi-task efficiently and work independently and as a team while maintaining quality service.
Respond to customer requests and provide timely communication as defined by our customer’s policies.
Learn and retain information in a fast-paced environment.
Manage and coordinating with 3rd party vendors/suppliers on handling escalated issues through to resolution.
Create/maintain training documentation and conduct technical training.
Direct and maintain the relationship with intra-departmental personnel.
Create and update VISIO diagrams and other related network documentation.
Perform hardware and software upgrades, including developing and executing post verification procedures to ensure success.
Take on new, demanding challenges.
Assume new levels of responsibility and deal with them effectively.
Perform on call support as needed.
Manage assigned tasks with no supervision.
Configure and validate network related devices such as xDSL modems, network interface devices, Layer 2/Layer 3 switches, firewalls, routers, microwave radios, and/or voice (VoIP, SIP, PRI, hosted voice, and analog voice services) daily.
Assist the NOC Engineer II as required for analytical support in determining the root cause of network problems and implement action plans to resolve potential or active Network impacting issues.
Work with Network Planning, Product Management and Operations teams as the NOC representative to architectural decisions.
Perform any other duties assigned by NOC supervisor or manager.
Conduct advanced performance testing, adhering to SLA and MTTR policies and standards.
Monitor and report switch and network KPIs, identifying and correcting issues to maintain acceptable performance levels.
Configure, test, and turn-up new carrier and special service provider connections.
Configure and provision voice services for New/MAC orders and completing disconnect orders.
Complete tasks, respond to emails and voicemails, and update records.
Keep management informed about project status and issues regarding the provisioning process and issues that may impact client relations.
Analyze, summarize and solve issues with VoIP and TDM services, protocols (SS7, ISDN, SIP, GR-303, PTS) and SIP, SS7 and ISDN messaging.
Test, configure, and troubleshoot TDM circuits (DS1, DS3 and optical) and associated multiplexer equipment.