NOC & Automation Manager
TGIPOWER LLC•Boca Raton, FL
•$120,000 - $130,000•Onsite
About The Position
The NOC & Automation Manager leads the Network Operations Center and owns the monitoring, RMM, backup oversight, and automation capabilities that support Managed Services. This is a hands-on leadership role responsible for improving operational reliability, reducing manual effort, and building scalable, proactive processes across the managed services environment.
Requirements
- Demonstrated experience in an MSP, NOC, infrastructure, or managed services environment.
- Strong experience with RMM, monitoring, backup, and operational management platforms.
- Hands-on scripting and automation experience, preferably PowerShell, REST APIs, and workflow automation.
- Experience with Microsoft 365, Entra ID, endpoint management, and modern infrastructure operations.
- Ability to lead technical resources, improve processes, document standards, and coordinate across teams.
- Strong troubleshooting, communication, documentation, and problem-solving skills.
Nice To Haves
- Experience with ConnectWise Manage, NinjaOne, Rewst, Acronis, Power Automate, or comparable platforms.
- Microsoft or other relevant infrastructure, automation, identity, or cloud certifications.
- Previous team leadership, technical leadership, or mentoring experience.
Responsibilities
- Lead day-to-day NOC operations, priorities, escalation paths, and team development.
- Ensure alerts and monitored events are appropriately prioritized, investigated, escalated, and resolved.
- Drive the NOC toward proactive identification and prevention of client-impacting conditions.
- Participate in major technical incidents and coordinate effectively with Service Desk, Engineering, Security, and other teams.
- Own the health, configuration, standardization, and continued improvement of RMM and monitoring platforms.
- Maintain consistent monitoring coverage and optimize thresholds, policies, and workflows to reduce alert noise.
- Provide oversight of backup monitoring and recurring infrastructure issues, ensuring timely remediation and escalation.
- Track NOC performance, monitoring effectiveness, platform health, and recurring operational trends.
- Lead the Managed Services automation strategy and identify high-value opportunities to eliminate repetitive or error-prone work.
- Design, develop, test, document, and maintain automation using scripting, APIs, workflow platforms, and native tool capabilities.
- Establish standards for automation testing, change control, ownership, documentation, and lifecycle management.
- Measure automation outcomes through reduced manual effort, improved consistency, faster resolution, and increased service capacity.
- Integrate operational platforms, improve data consistency and billing reconciliation across PSA, RMM, monitoring, documentation, backup, and related systems.
- Maintain SOPs, runbooks, technical standards, and documentation that support repeatable operations and knowledge sharing.
- Partner with reporting and analytics resources to develop meaningful operational metrics and dashboards.
- Communicate risks, recurring trends, improvement opportunities, and platform needs to Managed Services leadership.
- Serve as a technical escalation resource and coach NOC and automation team members.
Benefits
- Comprehensive benefits package included.
- Cybersecurity training/certification support.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
