Tier 1 NOC Analyst Overnight Shift

Motorola Solutions•Schaumburg, IL

5d•$60,000 - $65,000•Onsite

About The Position

Motorola Solutions is seeking an Overnight Tier 1 NOC Analyst to join their team. This role involves observing and analyzing system performance to ensure continuous uptime of critical infrastructure. The analyst will be responsible for rapid incident resolution within a 24x7 Network Operations Center environment, working overnight shifts and weekends. A Bachelor's degree or equivalent practical experience in technical customer support is encouraged.

Requirements

Technical Literacy to analyze system alerts, navigate monitoring platforms, and support technical troubleshooting.
ITIL Frameworks to align incident resolution procedures with structured operational processes.
System Operations to maintain up-to-date knowledge of active applications and technical infrastructure.
Incident Resolution to drive technical issues toward timely completion under minimal supervision.
Cross-Functional Collaboration to build strong working relationships across Engineering and Management teams.
Customer Communication to address field inquiries clearly, professionally, and knowledgeably in high-urgency environments.
High School Diploma or equivalent with 2+ years of technical customer support experience.
Must be a US Citizen.
Must be able to pass background checks as required for certain sensitive customer systems.
Legal authorization to work in the U.S. indefinitely is required.
Employer work permit sponsorship is not available for this position.

Nice To Haves

Technical support experience in a Help Desk, Service Desk, or Network Operations Center (NOC) environment.
Familiarity with ITIL processes and continuous improvement practices.

Responsibilities

Analyze system metrics across infrastructure tools to identify potential service disruptions and help to ensure adherence to uptime agreements.
Differentiate between transient issues and critical service outages to determine effective initial response pathways.
Observe outage recovery through completion, verifying restoration and documenting diagnostic steps taken.
Drive incident management workflows to help to deliver timely resolutions within established operational standards.
Take ownership of major operational disruptions, identifying, coordinating, and leveraging appropriate technical resources.
Escalate complex incidents to specialized technical teams while maintaining active collaboration until complete resolution.
Respond to escalated service requests in a professional manner, maintaining a strong commitment to customer system needs.
Coordinate cross-functional resolution efforts across internal technical teams and external service vendors.
Adhere to ethical access protocols, ensuring customer system entry is limited strictly to failure evaluations and repair verifications.