NOC Analyst

Boingo•Frisco, TX

2d•Onsite

About The Position

Boingo simplifies complex wireless challenges to connect people, businesses, and things. For 25 Years, Boingo has been leading the way, pioneering first after first. No matter what wireless technology comes next, Boingo will be there. At Boingo, our network is our product, so our NOC is at the heart of what we do. As our NOC Analyst, you’ll work in our beautiful new office hub at the Star in Frisco. You’ll monitor and maintain our worldwide footprint of over 700K hotspots, using the latest technology to respond to issues impacting the performance of Boingo’s global Wi-Fi and DAS carrier services network. You’ll play a key role in maintaining our core provisioning / authentication infrastructure. The right candidate will bring years of professional experience in a NOC environment utilizing industry standard tools, diagnostics, communication, issue tracking and documentation for fault detection, response and resolution to meet or exceed SLAs. If you’re ready to keep our systems up and running overnight for our half a billion users, then read on! Shift: Tuesday to Saturday, 3:00 pm to midnight Central Time. This is the only shift that is open.

Requirements

3-5 years' experience in Tier 3 or Support Engineering Network Operations role preferably in a service provider environment
Minimum 3 years' experience with LAN / WAN IP networks, routing / switching technologies / protocols and Wi-Fi access networks
Experience with Linux support and administration, server health monitoring, application monitoring, diagnostics and basic shell scripting
Strong understanding of RADIUS, DNS, firewall, packet captures, VM, IPSec, TCP / IP, VLAN, WLAN, VPN and Wi-Fi protocols and technologies
Demonstrated experience in Cisco or comparable hardware device configuration, backup and change management
Work on-site Tuesday, Wednesday & Thursday.

Responsibilities

Leverage industry standard tools, experience, and proactive testing to monitor the availability and performance of server infrastructure and networks.
Respond to alerts, inbound email / voice calls and fault detection with event classification, prioritization, triage, communication, diagnostics, documentation and escalation.
Diagnose and repair network quality and outage issues remotely.
Create, update and route trouble tickets as needed in response to issues detected. Track ticket status to resolution and close out documentation
Adhere to response and resolution timelines to ensure quarterly network performance and uptime goals and objectives.