NOC Analyst (Government)

AT&T•Mesa, AZ

21h•$68,000 - $72,000•Remote

About The Position

This position is a customer facing role, no office requirement. AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission. The Network Operations Center (NOC) Network Analyst provides remote support for Immigration and Customs Enforcement (ICE) Office of Chief Information Officer (OCIO) and Network Operations in a 24x7x365 environment. This position is part of a highly technical team responsible for supporting a worldwide network containing over 2,800 networking devices that include switches, routers and wireless access points. The job duties are as follows: Provide alarm monitoring/response, any needed escalation and resolution of incidents and mentoring of junior analysts through incident resolution process. Troubleshoot network systems when necessary and make improvements to the network. Take technical lead of critical network incidents and drive internal and external resources in troubleshooting efforts Manage and administer a range of network operations tools applications to include Juniper firewalls, Cisco Firewalls, Cisco WLAN, Extreme Management Center (XMC) and Extreme NAC. Utilizes software and hardware tools and identifies and diagnoses problems and factors affecting network performance. Experience with operating and maintaining a Software-defined Wide Area Network (SD-WAN) architecture. Experience working with cloud-based networks. Support all operational security requirements for network devices and network operations tools applications Support of the following NOC functional areas that include, but are not limited to: Wireless LAN Firewall management Internet Protocol (IP) address management Domain Name Server (DNS) administration Understand dynamic multipoint VPNs Strong written and verbal communication skills Establish plans and goals for self that meet the customer current or future project’s needs Prepare or participate in preparing NOC performance reports as required Monitor, create, edit, and enforce all standard operating procedures, processes and timelines

Requirements

Public Trust (#publictrust)
Bachelor’s degree in related field or equivalent experience
5 years of experience in IT support or related field, preferability in network engineering or operations
2 years of experience providing network support in one or more of the following areas: Juniper SRX Firewalls configuration, troubleshooting, Policy configuration Wireless Access Point (enterprise level) Management and Administration Cisco ISE 3.0 (or later) configuration of access/authorization policies
Cisco CCNA or Cisco CCNP certification, required within 60 days of start – non-waivable
At least one of the following networking certifications by day one of hire: Implementing Cisco SD-WAN Solutions v2.0 (300-415) AWS Certified Solutions Architect – Associate Microsoft Azure Networking Solutions (AZ-700) CompTIA Cloud+
Experience troubleshooting and fixing LAN/WAN network incidents
Availability to work first, second, or third shift hours (generally 9PM to 7AM) and weekends to support mission requirements
Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process

Nice To Haves

Experience using and managing SPLUNK search heads
Experience in Windows 2012 or higher and/or Linux server administration
Cisco CCNP certification
Juniper JNCIA-SEC certification
Extreme certifications covering switching or network access control
Ability to obtain Top Secret/SCI security clearance if required

Responsibilities

Provide alarm monitoring/response, any needed escalation and resolution of incidents and mentoring of junior analysts through incident resolution process.
Troubleshoot network systems when necessary and make improvements to the network.
Take technical lead of critical network incidents and drive internal and external resources in troubleshooting efforts
Manage and administer a range of network operations tools applications to include Juniper firewalls, Cisco Firewalls, Cisco WLAN, Extreme Management Center (XMC) and Extreme NAC.
Utilizes software and hardware tools and identifies and diagnoses problems and factors affecting network performance.
Experience with operating and maintaining a Software-defined Wide Area Network (SD-WAN) architecture.
Experience working with cloud-based networks.
Support all operational security requirements for network devices and network operations tools applications
Support of the following NOC functional areas that include, but are not limited to: Wireless LAN Firewall management Internet Protocol (IP) address management Domain Name Server (DNS) administration
Understand dynamic multipoint VPNs
Establish plans and goals for self that meet the customer current or future project’s needs
Prepare or participate in preparing NOC performance reports as required
Monitor, create, edit, and enforce all standard operating procedures, processes and timelines

Benefits

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone