NOC Analyst

Sirius XM•Irving, TX

About The Position

The Network Operations Center (NOC) Analyst will be responsible for monitoring large computer networks and server farms for problems from a central location. They analyze problems, perform troubleshooting and incident response on the systems, communicate with Operations teams and track problems through to resolution. The NOC Analyst will lead the effort for notifications (e-mail, text, and phone), cross functional team triage sessions, status to Senior Leadership teams and communications to internal/external stakeholders during production incidents. Responsible for 24x7 monitoring of systems performance and communicates any problems to team and management. Recommends and performs operational enhancements, including but not limited to: process improvement, documentation updates, monitoring enhancements and communications to leadership on production incidents.

Requirements

Associate’s Degree in Computer Science or related technical school education. Equivalent experience will be considered in lieu of degree.
0-2 years related experience in a computer/network operations environment
Adapts well to rapidly changing environment.
Possesses excellent communication skills.
Ability to multitask, attention to detail, organizational and time management skills.
Works independently as a member of a team and leads by example.
Works closely with IT personnel regarding operations issues.
Flexibility to work a variety of shifts (12 hours per shift) is required. May require weekend/over-night shifts
Additional shift coverages may be asked to cover TSOC activities.
Must have legal right to work in the U.S.

Responsibilities

Assist with maintaining NOC operational, escalation, and notification documentation.
Owns efforts for incident notifications, gathering internal participants for triage sessions and communications via notifications to all internal and external stakeholders
Documents steps taken during the Incident to resolve the issue and communicates them to the incident team
Coordinates with the IT Support Center any necessary problem escalation and makes sure operations staff and management are informed of any major errors.
Timely and accurately create and update Incident Tickets using ticketing system.
Ensures all work is done completely and correctly, including all logs and preventative maintenance.
Monitors overall system, server and application performance. Notes and records anomalies, and recommends enhancement to improve performance.
Identify any trending in current monitoring system and recommend changes or improvements.
Recommends changes and enhancements that improve efficiency of operation.
Thoroughly communicates shift review to oncoming shift.
Maintains all logs, records, and reports relative to shift operations.
Perform scheduled maintenance activities.
Performs Network password reset requests.