NOC Analyst Tier 2

JFL Consulting LLC • Springfield, VA

4d • $90,000 - $140,000 • Onsite

About The Position

We're looking for a NOC Analyst Tier 2 to handle advanced network troubleshooting, configuration changes, and vendor escalation for issues beyond Tier 1 resolution scope. This role requires deep hands-on networking skills and the ability to diagnose complex multi-layer faults under pressure.

Requirements

• 3+ years of hands-on network operations or engineering experience
• Bachelor's degree in Cyber Security, Information Technology, Computer Science, Information Security, or related field. In lieu of degree, four additional years of experience in a NOC, SOC, IT security, or network engineering role
• One of the following certifications, equivalent or better: Sec+ or CCNA
• Strong proficiency in routing protocols such as BGP, OSPF, EIGRP, RIPv2
• Experience with Cisco, Juniper, or equivalent enterprise networking equipment
• Familiarity with firewall administration (Palo Alto, Fortinet, Cisco ASA, or equivalent)
• Ability to work shifts including nights, weekends, and holidays on rotating schedule

Nice To Haves

• Active Secret clearance preferred but not required
• CCNP certification
• Experience with SD-WAN platforms
• Experience with network automation such as Ansible, Python, or equivalent

Responsibilities

• Receive and resolve all Tier 1 escalations for network faults, outages, and degradation
• Perform advanced fault isolation including spanning routing protocols, switching, firewalls, WAN circuits
• Serve as the advanced triage for all incoming customer calls, alerts, emails, and tickets using established playbooks to categorize, prioritize, and route
• Contribute to playbook improvements by recommending updates
• Execute approved configuration changes including routing adjustments, ACL updates, and VLAN changes
• Escalate hardware failures and complex architectural issues to NOC Tier 3
• Manage vendor and carrier escalations for circuit and hardware issues
• Maintain network documentation such as topology diagrams, device inventory, circuit records
• Participate in change management process such as submitting, reviewing, and executing change requests
• Produce shift-end NOC summary report covering all events and open issues
• Maintain the NOC Event log for all events during the shift
• Participate briefings and training sessions

Benefits

• 100% employer-paid medical, dental, and vision premiums for employees and dependents
• Flexible Spending Accounts (healthcare, dependent care, and commuter)
• Life insurance, short-term disability and long-term disability
• 401(k) with immediate vesting of company contribution
• Generous PTO policy (15 vacation, 5 sick, 2 personal days, 11 holidays)
• Certification reimbursement
• Dedicated professional development funding
• Company-provided access to online learning platforms

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level