NOC Administrator - 1st Shift

Surf Internet•Byron Center, MI

2d•$28 - $33•Onsite

About The Position

The Network Administrator’s primary responsibility is to monitor, troubleshoot, track and report on the daily operational activities of Surf Internet’s fiber-based network and systems. The Network Administrator supports, monitors, tests, and troubleshoots hardware and software problems pertaining to Surf Internet network. Recommends and schedules repairs. Provides Enterprise customer support for all network-based applications. Installs and configures routers, switches and FTTH equipment. This is a 1st Shift position, working Friday through Monday from 7:30 AM to 5:30 PM EST.

Requirements

Strong analytical and problems solving skills
A working understanding of BGP, OSPF, MPLS, VPLS, DWDM, SONET, GPON and Active E fiber networks
Ability to regularly interact with customers
Work with a sense of urgency
Able to multi-task with different issues and/or projects
Strong attention to detail

Nice To Haves

Experience or education in Engineering, IT, Computer Science or a related field of study preferred.

Responsibilities

Monitor the Surf network for events and anomalies that may lead to disruptions to our customer experience
Initiate, coordinate and lead triage efforts to restore customer services and mitigate future events
Serve as the point of contact for Enterprise Customer, IVR and email communication
Facilitate customer outage and maintenance notifications
Coordinate dispatch of internet field support resources
Provide remote support with customer, third-party partner, or internal field support resources
Perform 24/7 network monitoring of device fault events, network health and network dashboards
Acknowledge network monitoring alarms
Manually validate network alarms on network devices or with ping/trace routes
Create tickets for enterprise/commercial customers
Create tickets for network outages
Facilitate incident/problem resolution
Facilitate off-net circuit escalations
Create change management tickets
Facilitate change management
Create change management MOP documentation of predefined procedures
Perform predefined change management procedures for customer-managed devices, wireless access networks, fiber access networks, and network aggregation devices
Perform in-depth troubleshooting and network outage root cause analysis for wireless access, fiber access, network aggregation, and network core incidents
Maintain approved software revisions for wireless access devices, fiber access devices, residential managed CPE, commercial managed CPE, and fiber access shelves
Document common tasks and procedures
Perform in-depth troubleshooting and network outage root cause analysis
Research and update device configurations based on SOW for wireless access, fiber access, customer managed devices, fiber access shelves, and network aggregation devices