No Show Specialist

MTM Transit • Hyattsville, MD

11d • $20 - $26 • Onsite

About The Position

The No Show Specialist is responsible for general departmental support to the Quality Management staff, including prompt responses to all no show and late inquiries received. This position is responsible for the clear and accurate documentation, tracking, monitoring and reporting of all no show activities for designated MTM clients.

Requirements

• High school diploma or G.E.D. equivalent
• Typing skills 30 wpm
• Minimum 6+ months previous customer service experience

Nice To Haves

• Knowledge of Microsoft Outlook, Word and Excel
• Wiliness to learn Trapeze system
• Excellent communication skills, with an emphasis on grammar and spelling
• Ability to tactfully question and obtain information
• Demonstrated ability to handle multiple priorities
• Excellent organizational and interpersonal skills
• Superior problem solving skills
• Extensive knowledge of Client protocol and procedures, preferred
• Ability to maintain high level of confidentiality
• Willingness to commit to the departmental goals and meet deadlines consistently

Responsibilities

• Review and document various trips daily to ensure that the MetroAccess protocols and procedures are being documented accurately
• Responsible for managing late cancellation and no-show review processes
• Telephone point of contact for customers who wish to dispute or excuse a trip deemed to be in violation of the No Show Policy
• Responsible for updating system with proper code changes
• Responsible for mailing warning and suspension letters via regular and certified mail
• Ensure thorough and concise documentation of all no show activities per Client contracts
• Enter data entry in applicable data tracking system to ensure accuracy
• Assist with the development of recommendations for improvement and enforcement of all Client no show policies
• Job share with other members of the department to ensure adequate coverage at all times
• Provide departmental support for various quality functions as needed
• Other duties as assigned
• Regular attendance required

Benefits

• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with a company match
• Flexible Scheduling
• Paid Time Off and Holiday Pay
• Maternity/Paternity Leave
• Casual Dress Environment
• Tuition Reimbursement
• MTM Perks Discount Program
• Leadership Mentoring Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED