Night Supervisor

Nobu Hotel Palo Alto•Palo Alto, CA

9d•$29 - $30•Onsite

About The Position

Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of the stay to meet the hotel’s high standard of quality.

Requirements

Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to diffuse anger.
Collect accurate information and resolve conflicts.
Ability to access and accurately input information using a moderately complex computer system.
Able to communicate in a positive and clear speaking voice.
Excellent organizational skills.
Ability to read, listen and communicate effectively in English, both verbally and in writing.
Ability to use reasonable judgement when making decisions that impact guest satisfaction.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals.
Meets legal age requirements for the position
Valid California Food Handler Card

Nice To Haves

The ability to speak multiple languages is preferred, though not required.
High school diploma is preferred, though any combination of education and/or experience that provides the required knowledge, skills and abilities will be considered.
Prior Hospitality experience is also preferred.

Responsibilities

Greets guests immediately with a friendly and sincere welcome, registers, and assigns rooms to guests.
Provides information to the Guest regarding the hotel and its services, such as outlets hours, amenities, local attractions, etc.
Completes the registration process by inputting and retrieving information from the computer system, confirming pertinent information including guest information, length of stay and room type.
Codes the electronic keys and issues the room key folder to the guest.
Swipes credit cards for authorization using electronic acceptance method.
Handles cash, makes change and balances the assigned cash bank.
Balances and accounts for all daily cash and charge transactions.
Ensures all of the charges for the day have been posted to the proper guest folio or master account.
Runs daily reports and attaches the appropriate corresponding documentation.
Promptly answers the Front Desk telephone within three rings using the correct daytime greeting and proper telephone etiquette.
Answers internal calls related to housekeeping or engineering requests and dispatches the appropriate personnel.
Answers inquiries pertaining to hotel services, shopping, dining, entertainment, and travel directions, acting as on-site Concierge.
Inputs messages into the computer.
Retrieves messages and communicates the content to the guest.
Retrieves mail, small packages and faxes for guests as requested.
Assists guests at check out, inquires about satisfaction of stay, and resolves any issues if necessary.
Encourages guests to leave positive feedback on social media outlets.
Fields Guest complaints, conducting thorough research to develop the most effective solutions.
All other duties as assigned by the manager.