Night Supervisor

Luxury Leisure • Burton, MI

11h • Onsite

About The Position

As a supervisor, you will be supervising the venue floor and staff on shift, as well as acting as manager in their absence. Further duties may also include: Carrying a master cash float, key holding duties, admin duties, supporting in collections and banking, and customer service escalations. Alongside the above duties, you will be expected to deliver excellent customer service and will play an integral role in the day-to-day running of our venue. You could be promoting our excellent offers, promotions, and events, and providing refreshments and snacks to our customers. As a coin-based business, handling cash is a big part of our teams daily duties, therefore you will be expected to provide customers with change. With us operating within the gambling industry, there is an element of ID checking, as we operate a challenge 25 policy across all of our venues, as well as complying with and following strict gambling legislation.

Requirements

• 40 hours per week
• Night Shift 21:30-8:00
• Full flexibility across the week required, working 4 out of 7 nights per week
• Ability to handle cash and provide change
• Experience with ID checking and Challenge 25 policy
• Understanding of gambling legislation

Nice To Haves

• Experience in the gambling industry

Responsibilities

• Supervising the venue floor and staff on shift
• Acting as manager in their absence
• Carrying a master cash float
• Key holding duties
• Admin duties
• Supporting in collections and banking
• Customer service escalations
• Delivering excellent customer service
• Promoting offers, promotions, and events
• Providing refreshments and snacks to customers
• Handling cash and providing customers with change
• Performing ID checks and complying with gambling legislation

Benefits

• Additional £1.50 per hour for hours worked between 11pm and 6am
• Health & Well-being Initiatives
• Career Progression
• Refer A Friend Scheme

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed