Night Stocker Clerk

The Kroger Co.•Montrose, CO

18d

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals and monitor established quality assurance standards. Support the Customer 1st strategy and encourage associates to provide excellent service. Demonstrate the company’s values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary.
Ability to perform essential job functions with or without reasonable accommodation.

Nice To Haves

Previous customer service experience.
Previous retail experience.

Responsibilities

Help customers discover products and respond to questions about grocery items.
Inform customers about food specials and recommend grocery items to help them find the products they want and need.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Provide customers with fresh and non-perishable grocery products they have ordered.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Stay current on present, future, seasonal, and special advertisements.
Follow food safety regulations and guidelines.
Maintain proper temperatures in cases and coolers and keep temperature logs.
Maintain knowledge of department products and answer questions or make suggestions.
Create a welcoming environment by answering questions about products sold in the department and throughout the store.
Follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and notify the appropriate manager of items requiring repair.
Notify management of customer or employee accidents.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.