Night Pool Auditor

Quinn's Hot Springs•Paradise, MT

1d•Onsite

About The Position

The Night Pool Auditor works with the Pools team and is primarily responsible for the night closing procedures of the resort. This is a full time, night position, typically 4pm to 12am. The mission of the company is HAPPINESS, and this role contributes by providing exceptional customer service and supporting the operations of the hot springs. Responsibilities include end-of-day reporting, uploading information to the QHSR 411 Intranet Site, batching out Shift4, performing cancellation audits, assigning swim sessions, printing registration cards and preference reports, wristband programming, processing payments, checking for duplicate reservations, and updating swim inventory. PSA (Pool Staff Assistant) tasks include checking in guests, managing reservations, responding to guest emails, answering phones, handling laundry, cleaning the pool entry building and changing rooms, organizing registration cards, taking out trash, collecting towels, basic pool level management and training for Pool 2 (Cold Plunge), monitoring guest behavior on the pool deck, and enforcing pool rules.

Requirements

Excellent communication skills with coworkers and guests.
Ability to address behavior issues and determine the best course of action. This includes managing challenging situations involving children, intoxicated adults, and other guest-related concerns in a professional and appropriate manner.
Willingness/ability to learn and enforce all the rules and guidelines of the pool complex area.
Experience/Willingness to learn Computer Skills associated with the PSA job
Ability to work in varying weather conditions including rain, snow, high winds, extreme heat/cold.
Ability to stand, walk, and remain on your feet for extended periods throughout the workday.
Ability to lift up to 30 lbs unassisted (trash, laundry, etc).
Ability to work nights, weekends, and holidays
High School Diploma or equivalent

Nice To Haves

Experience in Symphony preferred
Past experience in a similar role

Responsibilities

End of Day Report
Upload to QHSR 411 Intranet Site
Batch out Shift4
Cancellation Audit
Swim “Room” Assignment for all three Sessions [AM, MID, and PM]
Print Registration Cards
Run and Print the Preference Report (Opted In Reservations)
Wristband Programming
Batch Deposits/Collecting Payments-Process Open Folios
Mass Check Out $0 Departures
Email Guests to collect payments for Declined Cards
Create ‘Call Back List’ for PSAs
Check for Duplicate Reservations
Process “Room” Charges accrued on the Wristband
Print Cashier Closure
Update Swim Inventory
Checking In Swim Guests for PM Session
Creating, Modifying, or Cancelling Reservations
Replying to Swim Shared emails for Guests
Answering Phones to assist Guests or QHSR Teammates
Folding Towels, loading the Washer and Dryer for Towels
Cleaning the Pool Entry Building (vacuum, sweep, mop, etc.)
Cleaning/Mopping Changing Rooms as needed
Organizing Registration Cards after Session’s Check In/Check for OCI, Signatures, and Notations
Taking Out Trash
Collecting Towels from Towel Bins
Very Basic Pool Level management, and training in the Functions of Pool 2 (Cold Plunge)
Monitor Guest behavior on Pool Deck/Enforce Pool Rules