Night Operations Manager

Four Seasons Hotels and Resorts•New York, NY

5d•$90,000 - $95,000•Onsite

About The Position

The Four Seasons Hotel New York Downtown is looking for a Night Operations Manager who fully embodies our values, shares a passion for excellence, and infuses enthusiasm into everything they do. As Night Manager, you will be accountable for shaping the client experience by providing exceptional service in support of our world-renowned hotel. FSNYD is recognized as a Forbes 5 Star Hotel; Forbes 5 Star Spa and AAA 5 Diamond Hotel. This position reports to the Front Office Manager and Assistant Director of Rooms. Four Seasons Hotel New York Downtown is diverse, inspiring and vibrant. As Night Operations Manager, you will be part of a team that prides itself on excellent service, driving inclusion & belonging, working collaboratively, demonstrating mutual respect and having a passion for providing exceptional client experiences. Your role is vital to the success of Four Seasons New York Downtown. You will be able to shape your work environment by contributing to new ideas, offer solutions and find ways to collaborate with all departments being at the heart of the operation. In return you will be provided with the same level of care that we expect to be shared with our employees and all backed by our impressive Employee Value Proposition.

Requirements

2–3 years of luxury hotel experience in an operational supervisory role
Experience with Front Office PMS systems and hotel operations
Strong leadership, communication, and problem-solving skills
Ability to read, write, and communicate effectively in English
Availability to work overnight shifts, weekends, and holidays

Nice To Haves

College degree preferred

Responsibilities

Serve as the Manager on Duty during overnight shifts, overseeing all hotel operations in the absence of senior leadership.
Supervise Front Desk, Housekeeping, Engineering, Food & Beverage, and Kitchen teams overnight.
Coordinate with all departments to ensure service standards, operational efficiency, and guest satisfaction are consistently maintained.
Monitor overnight operations, conduct regular property inspections, and ensure departmental activities align with hotel standards.
Lead and support overnight staff, ensuring effective communication and seamless handoff of issues, guest requests, and special requirements to the day team.
Resolve guest concerns and complaints promptly and professionally, delivering exceptional hospitality and personalized service.
Make critical decisions related to guest satisfaction, employee support, safety, and security when senior management is unavailable.
Respond quickly and effectively to emergencies, incidents, and safety-related situations.
Ensure compliance with company policies, procedures, and service standards across all departments.
Anticipate and address guest needs, providing recommendations and solutions that enhance the overall guest experience.
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