Night Operations Desk Manager - Fall 2026 (creating a pool)

creating a pool • Normal, IL

1d • $16 - $16 • Onsite

About The Position

The Night Operations Desk Manager will be administratively responsible to the Night Operations Supervisors and Coordinators. This role involves serving as an information and referral source, handling emergency situations, enforcing university policies and procedures, performing clerical duties, checking keys & IDs, securing doors, and controlling guest access. Students in this position must be reliable and responsible. Promotional opportunities are available for those desiring a leadership role. The Night Operations team is seeking motivated individuals to oversee and support the overnight safety and security of the residence halls and university apartments.

Requirements

• 16 credit hours of completed undergraduate course work at the time of appointment
• Cumulative 2.20 GPA at time of application
• Enrolled in classes at least part-time as an undergraduate or graduate student at Illinois State University
• Available to work the hours of 11:30pm to 6:15am Monday - Sunday (including Friday and Saturday night)
• Ability to attend special meetings and dates as assigned
• Must be able to work a minimum of 20 hours per week
• Must be able to complete the following with or without a reasonable accommodation: Move about in various locations across campus as needed to complete day-to-day work.
• Must be able to complete the following with or without a reasonable accommodation: Remain at a workstation for extended periods.
• Must be able to complete the following with or without a reasonable accommodation: Effectively communicate on a daily basis.

Nice To Haves

• Students with Work Study are strongly preferred
• Ability to provide positive customer service experience to all residents and guests
• Ability to think critically on the job and problem solve as needed
• Ability to multitask and be flexible
• Ability to maintain confidentiality
• Attention to detail
• Have a positive attitude
• Good academic and disciplinary standing with the university
• Organizational and communication skills
• Strong work ethic
• Teamwork

Responsibilities

• Serving as an information and referral source
• Handling emergency situations
• Enforcing university policies and procedures
• Performing clerical duties
• Checking keys & IDS
• Securing doors
• Controlling guest access
• Oversee and support the overnight safety and security of the residence halls and university apartments

Benefits

• Student employees are eligible to participate in the University’s 403(b) Plan.
• All Night Operations employees are required to wear a name badge and a designated Night Operations Shirt. This is considered a fringe benefit.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees