Night Operations Department Supervisor

Lowe's Home Centers•Webster, NY

1d•Onsite

About The Position

The Night Operations Department Supervisor is responsible for overseeing and driving efficiencies in back-end operational activities during the overnight shift. This includes receiving and stocking inventory, assembling product, controlling freight flow, area recovery, and delivery staging. The supervisor ensures that back-end operations do not negatively impact the customer or their ability to shop the store by keeping aisles clear and items stocked. They also drive the completion of activities that ensure efficient disbursement of product from receiving to sales departments, ensuring shelves and top stock are consistently replenished. Additionally, the supervisor ensures products are stocked and fronted according to planograms, and drives the completion of activities that support an efficient and safe delivery process. As the Manager-on-Duty (MOD) during the overnight shift, this individual provides full leadership over the store, driving engagement, customer service, staffing, and operational efficiency. They walk the store, observe customer/associate interactions, provide coaching, ensure associates are prepared, manage staffing in specialty and pro areas, and respond to customer needs. The MOD validates that aisles remain clean and safe, hands off shift observations to the next MOD, and funnels non-MOD activities to appropriate leaders.

Requirements

High school diploma or GED
5 years Experience in a retail environment (or 5 years of experience in a retail environment if education requirement is not met)
Experience providing direction or supervision to teams (with or without direct report responsibility)
Experience supporting or participating in the process of training, mentoring and developing associates
Experience working cross-functionally
Experience Using Microsoft Office Suite
Ability to obtain sales related licensure or registration as may be required by law

Nice To Haves

Experience supporting front-end or back-end operations in a retail environment
Experience in customer service role
Experience in a leadership role with direct report responsibility
Experience working in the home improvement retail sector
Experience working in a fast paced, dynamic retail environment
Experience in key carrying role with manager-on-duty responsibilities
Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.)

Responsibilities

Assigns team members to activities, ensuring staff coverage meets customer demands and redeploying when necessary.
Connects with the team daily to understand challenges and elevates issues when necessary.
Provides open and timely feedback and performance coaching, redirecting problematic behavior.
Encourages team to share ideas and best practices for customer service and support activities.
Empowers others to make decisions while providing guidance.
Provides recognition for accomplishments and effective behaviors.
Fosters an environment of associate growth and development through coaching and feedback.
Identifies and addresses associate relations concerns.
Monitors and drives team to achieve key operational performance metrics.
Identifies and implements solutions for barriers to operational processes or customer experience.
Responds quickly and effectively to unexpected events by reprioritizing tasks.
Monitors the safe operation of store power equipment and addresses violations.
Maintains focus on safety, security, and shrink prevention by securing doors/gates, reporting theft, and maintaining inventory/shrink budget integrity.
Conducts daily safety reviews, noting hazards, keeping store areas clean and organized, and monitoring for theft/security risks.
Recommends and encourages operational strategies to reduce unproductive time, waste, or product loss.
Analyzes operational activities to reduce impact on the customer.
Seeks performance feedback and pursues self-development opportunities.
Proactively builds and maintains collaborative relationships with cross-functional partners.
Sets an example by adapting quickly and effectively to work challenges and organizational change.
Oversees and drives efficiencies in back-end operational activities (e.g., receiving and stocking inventory, assembling product, controlling freight flow, area recovery, delivery staging).
Ensures back-end operations do not impact the customer or their ability to shop the store.
Drives completion of activities for efficient product disbursement from receiving to sales departments.
Ensures products are stocked and fronted according to planograms.
Drives completion of activities supporting an efficient and safe delivery process.
Provides full leadership over the store during the overnight shift as Manager-on-Duty (MOD).
Walks the store, observing customer/associate interaction and providing coaching.
Ensures associates are equipped and prepared to deliver quality sales and service.
Ensures Specialty and Pro areas are properly staffed and drives sales.
Shifts associates to areas of high customer traffic or department hotspots as needed.
Manages associate response to call buttons.
Validates that aisles remain clean, safe, and free of clutter.
Hands off shift observations in-person to the next MOD.
Funnels non-MOD activities to appropriate non-MOD leaders.

Benefits

Health, Dental and Vision insurance
Life and Disability insurance
Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
Flexible spending and health savings accounts
401(k) Retirement account with company match
Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
Education support programs, including tuition assistance and trade skills scholarships
Business Travel Accident insurance
Maternity and Parental leave
Adoption assistance
Lowe's Associate Discount and broad discount platform
Annual bonuses
Enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan
Grant awards