Night Manager - Operations & Quality Execution

City Wide Facility Solutions • Austin, TX

6d • Onsite

About The Position

The Night Manager is the front-line operator responsible for executing service quality across the portfolio each night. This is not a passive inspection role. This is a hands-on, problem-solving position responsible for stabilizing accounts, driving consistent execution, and supporting Field Service Managers (FSMs) by eliminating issues before they reach the client. You are the eyes, ears, and action arm of the operation after hours.

Requirements

• High school diploma required
• Valid Texas Driver’s License & reliable transportation
• 2+ years experience in multi-location operations
• 2+ years experience in janitorial / facilities / route-based service (Cintas, Ecolab, etc. preferred)
• Problem solver – you don’t walk past issues
• Accountable – you own the result, not just the task
• Urgent – you move fast and take action
• Communicator – clear, concise, and proactive
• Operator mindset – you execute, not observe

Nice To Haves

• Bilingual (English/Spanish) strongly preferred

Responsibilities

• Perform nightly inspections across assigned accounts (based on priority tiers)
• Identify and correct issues in real time, not just report them
• Ensure scope of work is being executed consistently
• Train, coach, and hold Independent Contractors (ICs) accountable to standards
• Address performance issues immediately and escalate when needed
• Ensure proper staffing, supplies, and execution on each account
• Provide clear nightly recaps with actions taken, not just observations
• Flag risks early and recommend solutions
• Partner with FSMs to stabilize and improve accounts
• Perform new account starts to ensure strong first impressions
• Support turnaround of problem accounts
• Deliver VIP-level attention where required
• Ensure proper use of chemicals, tools, and equipment
• Identify supply gaps and communicate proactively
• Reinforce City Wide standards across all accounts

Benefits

• Medical
• Dental
• Vision
• Basic Life
• Voluntary Life
• 401 K

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED