Night Manager

City Wide Facility Solutions•Kansas City, MO

3d•Onsite

About The Position

City Wide is seeking a Night Manager to join their team in the Leavenworth, North Kansas City, MO area. This full-time evening shift position is responsible for assisting with the management of contract compliance for designated building maintenance services and maintaining the relationship between City Wide and Independent Contractors. The role requires the ability to review client contracts and verify that work expectations have been met. City Wide Facility Solutions is a leader in the building maintenance industry, aiming to positively impact the community through its services, vision, and values of community, accountability, and professionalism. The company offers a high-energy, collaborative, and inclusive work environment.

Requirements

High school diploma required or equivalent experience in commercial janitorial services industry.
3 years of prior experience in management; coaching, motivating, developing, and leading a team in multi-unit or locations.
Strong planning, organization skills, and attention to detail.
Excellent communication and interpersonal skills.
Must be innovative and strive for continuous process improvement.

Nice To Haves

Building, facilities, janitorial or similar industry experience a plus!
CRM experience preferred

Responsibilities

Develop and maintain productive working relationships with Independent Contractors (IC) by communicating client priorities and collaborating on solving problems.
Review the scope of work and ensure quality assurance per account to retain existing business and gain new business.
Communicate with the Facility Services Manager daily for any issues that need immediate attention, including the nightly recap via email or phone message.
Make recommendations for IC work assignments, manage to client standards and company guidelines, and discharge if not meeting the service level agreement.
Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention.
Execute City Wide’s New-Start Policy, Customer Complaint Policy, Four Star Policy, and other operational policies and procedures.
Ensure compliance with client policies & procedures, approved cleaning tools and equipment, and their proper use.
Other duties as necessary.