Night Manager

Remington Hospitality • Philadelphia, PA

21d • Onsite

About The Position

The Night Manager is responsible for overseeing hotel operations during the night shift. This includes managing guest relations, handling emergencies, assisting various departments, and operating the OnQ system. The role requires a strong work ethic, excellent problem-solving skills, and the ability to maintain confidentiality and positive staff relationships.

Requirements

• High work ethic, self-initiative, independent judgment
• Proven customer service and problem-solving experience
• Regular attendance according to established guidelines
• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
• Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
• Stand and walk for varying lengths of time, often long periods of time

Nice To Haves

• PM position- hours may change slightly depending on needs of business
• May be required to work varying schedules to reflect the business needs of the property

Responsibilities

• Complete a nightly MOD checklist and send copies to the General Manager, Engineer, Housekeeping and F&B teams.
• Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
• Handle emergencies that may develop in the hotel, with full authority to contact all providers and ensure all issues are handled and reported.
• Assist any department that is short staffed or needs additional help.
• Have complete understanding of Front Office staff's job descriptions and duties and be able to perform duties at any given time.
• Accurately manage and operate the OnQ system at the front office, including all daily transactions and those which are not performed often, including Night Audit.
• Have knowledge of Food and Beverage operations and be ready to assist in the restaurant should the need arise.
• Have knowledge/understanding of the Simphony POS system.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed