Night Manager

Oetker Hotels•Palm Beach, FL

4d•$55,000 - $60,000•Onsite

About The Position

The Vineta Hotel, a landmark dating back to 1926 and a prime example of Mediterranean Revival architecture, has been meticulously restored to its former splendor and is set to reopen shortly. Located in the heart of Palm Beach, just two blocks from Worth Avenue, The Vineta embodies the elegant, artistic spirit of a destination renowned for its vibrant restaurant scene, designer boutiques, and notable galleries. As the first US hotel to join the Oetker Hotels portfolio, this property marks a bold new chapter, combining stylish décor with contemporary comfort and the city's most coveted social setting. Complemented by world-class cuisine and unparalleled service, The Vineta Hotel aims to be the pinnacle of hospitality in Palm Beach. The hotel invites you to join its teams and offers excellent career and development opportunities within the Oetker Hotels group.

Requirements

Minimum 2 years of proven experience in a similar role within luxury hospitality.
Fluent in English; other languages considered an asset.
Proficiency in Microsoft Office and hotel management systems (PMS, CRM, POS, Opera), and a deep understanding of guest service operations.
Able to work overnight shifts, including weekends and holidays.
Prolonged periods of standing and walking, sitting at a desk and working on a computer.
Must be able to reach, bend, balance and transport various objects weighing up to 15 lbs.
Must be able to access and navigate each department at the organization's facilities.

Nice To Haves

College degree in Hospitality Management preferred or equivalent experience.

Responsibilities

Oversee all hotel operations during the overnight shift, ensuring exceptional guest service, operational efficiency, and security, in compliance with the company’s elevated expectations and Leading Quality Assurance standards (LQA).
Serve as the primary point of contact for guests during nighttime hours, ensuring a seamless and memorable guest experience.
Handle guest requests, complaints, and emergencies with professionalism and discretion.
Conduct late check-ins, early check-outs, and VIP arrivals, ensuring all guest preferences are met.
Monitor front office and public areas to ensure cleanliness, comfort, and adherence to hotel standards.
Oversee night shift operations, including front office, housekeeping, security, and room service.
Supervise and support night hoteliers, providing guidance, training, and motivation as needed.
Ensure all departments operate efficiently and according to hotel policies and procedures.
Act as the Manager on Duty (MOD), making key operational decisions in the absence of senior management.
Monitor hotel security systems and conduct routine property inspections.
Respond to and manage emergency situations, including medical incidents, fire alarms, and guest disturbances.
Ensure compliance with all safety regulations and hotel policies.
Work closely with security personnel to maintain a safe environment for guests and hoteliers.
Perform nightly financial audits, reconcile daily transactions, and prepare reports for management.
Ensure accurate end-of-day processing, including billing and revenue reconciliation.
Oversee cash handling procedures and ensure compliance with financial policies.
Assist in forecasting and occupancy management for the following day’s operations.
Maintain compliance with all hotel policies, confidentiality, safety regulations, and luxury service protocols.
Foster a positive, service-oriented culture that aligns with the hotel’s vision of ultra-luxury hospitality.