Night Manager

Hersha Hospitality Management LP•New York, NY

1d•Onsite

About The Position

Supervise and manage hotel departments and oversee hotel operations as directed during night shift. Potential Career Path Director of Front Office – Director of Rooms – Assistant General Manager

Requirements

Previous Front Office experience in a supervisory or management capacity in a mid-scale or luxury property is required.
Customer service and general computer experience required.
Property Management Software experience required.

Nice To Haves

Associate or Bachelor’s degree preferred.

Responsibilities

Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests.
Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.
Maintain a professional working relationship and promote open lines of communication with managers, associates and other departments.
Monitor and support the brand loyalty program plus all food and beverage programs.
Conduct walk-throughs of public areas and guest rooms to ensure that cleanliness and maintenance standards are met.
Monitor proper operation of the P.B.X. console and ensure that employees maintain brand’s standard operating procedure in its use.
Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
Oversee the property accounting functions including but not limited to Accounts payable and receivable, house bank audits, petty cash, and tax.
Oversee and ensure internal audit standards are met.
Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.
Monitor and maintain the front office systems and equipment to ensure optimum performance.
Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
Follow sustainability guidelines and practices related to HHM’s EarthView program.
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Perform other duties as requested by management.