Night Manager

City Wide Facility Solutions•Minneapolis, MN

4h•$52,000 - $54,000•Onsite

About The Position

The Night Manager is responsible for assisting with the management of contract compliance for designated building maintenance services and maintaining the relationship between City Wide and Independent Contractors. This role requires the ability to review client contracts, ensure work expectations are met, and work independently as well as collaboratively. The position involves working in various facility types with fluctuating environmental conditions and requires a flexible schedule, including mandatory overtime, to accommodate the demands of contract compliance and account orientation. A positive attitude, good judgment in reporting concerns, and effective communication are essential for meeting client needs in a dynamic work environment.

Requirements

High school diploma or general education degree (GED); three months or more related experience and/or training; or equivalent combination of education and experience
Ability to use excellent judgement, handle confidential materials and display a professional demeanor at all times
Ability to speak, write and read English fluently
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to accurately add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to meet deadlines
Ability to use phones, email, fax, Microsoft Office, and other specific computer programs written for the position

Responsibilities

Travel to client sites to ensure contract compliance with all building maintenance services
Participate in the evaluation and selection of Independent Contractors
Establish and maintain effective relationships with co-workers, supervisors, Independent Contractors, and customers
Execute City Wide operational protocols for contract compliance
Participate in all new account starts as key contact for the independent contractor
Communicate with independent contractor regarding client complaints/requests, priorities
Communicate daily with Facility Services Manager for any NJS revenue opportunities or supplies that may need ordered
Provide nightly recap/report to Facility Services Manager via voice note and CRM data input
Participate in meetings and prepare and submit timely reports as needed
Communicate with clients for any issues with security or disaster response that need immediate attention
Organizing and maintaining key access for assigned accounts
Regular attendance with a flexible schedule, including mandatory overtime, based on client demand