Night Manager - Operations & Quality Execution

City Wide Facility Solutions • Austin, TX

5d • Onsite

About The Position

The Night Manager is the front-line operator responsible for executing service quality across the portfolio each night. This is not a passive inspection role. This is a hands-on, problem-solving position responsible for: Stabilizing accounts Driving consistent execution Supporting FSMs by eliminating issues before they reach the client. You are the eyes, ears, and action arm of the operation after hours.

Requirements

• High school diploma required
• Valid Texas Driver’s License & reliable transportation
• 2+ years experience in: Multi-location operations
• Janitorial / facilities / route-based service (Cintas, Ecolab, etc. preferred)
• Problem solver – you don’t walk past issues
• Accountable – you own the result, not just the task
• Urgent – you move fast and take action
• Communicator – clear, concise, and proactive
• Operator mindset – you execute, not observe

Nice To Haves

• Bilingual (English/Spanish) strongly preferred

Responsibilities

• Perform nightly inspections across assigned accounts (based on priority tiers)
• Identify and correct issues in real time, not just report them
• Ensure scope of work is being executed consistently
• Train, coach, and hold Independent Contractors (ICs) accountable to standards
• Address performance issues immediately and escalate when needed
• Ensure proper staffing, supplies, and execution on each account
• Provide clear nightly recaps with actions taken, not just observations
• Flag risks early and recommend solutions
• Partner with FSMs to stabilize and improve accounts
• New account starts to ensure strong first impressions
• Support turnaround of problem accounts
• Deliver VIP-level attention where required
• Ensure proper use of chemicals, tools, and equipment
• Identify supply gaps and communicate proactively
• Reinforce City Wide standards across all accounts

Benefits

• Medical
• Dental
• Vision
• Basic Life
• Voluntary Life
• 401 K

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED