Night Dispatcher

CDN Logistics • Northlake, IL

13h • Onsite

About The Position

Under routine supervision, this position is responsible for scheduling, dispatching, and resolving problems for our drivers, contractors, and/or carriers. Coordinate and monitor road breakdowns with vendors. This position requires you to have exceptional proactive communication skills with internal and external customers including resolving issues with a timely pickup and delivery, check calls, activity documentation, and overall promoting a professional work attitude in a fast-paced environment. Responsible for professional, timely, and effective internal and external driver interaction via phone calls and system messages, by building and maintaining a positive attitude to strengthen driver engagement to minimize turnover and improve driver satisfaction and productivity. Maintain driver detention time and manage equipment through effective communication and planning to improve operational efficiency and profitability. Ability to efficiently assign loads on drivers to maximize profitability, customer satisfaction, and driver retention for assigned market areas. Including monitoring ongoing freight optimization based on current loads in progress.

Requirements

• Exceptional proactive communication skills with internal and external customers.
• Ability to resolve issues with timely pickup and delivery.
• Ability to maintain a professional work attitude in a fast-paced environment.
• Ability to build and maintain a positive attitude to strengthen driver engagement.
• Ability to efficiently assign loads on drivers to maximize profitability, customer satisfaction, and driver retention for assigned market areas.

Responsibilities

• Scheduling, dispatching, and resolving problems for drivers, contractors, and/or carriers.
• Coordinating and monitoring road breakdowns with vendors.
• Providing professional, timely, and effective internal and external driver interaction via phone calls and system messages.
• Maintaining driver detention time and managing equipment through effective communication and planning.
• Assigning loads to drivers to maximize profitability, customer satisfaction, and driver retention.
• Monitoring ongoing freight optimization based on current loads in progress.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed