Night Dispatcher (Transportation Experience Req'd)

Mast Trucking, Inc. • Massillon, OH

10d

About The Position

As a Night Dispatcher at Mast Trucking, you play a critical role in keeping overnight operations running smoothly. You are responsible for supporting drivers, identifying issues early, and making sound decisions that balance driver needs with business realities. This role requires steady judgment, clear communication, and the ability to manage multiple situations at once while keeping operations and people moving in the right direction.

Requirements

• 1-5 years in trucking, dispatch, or transportation operations (required)
• Experience using TPS or other logistics software
• Consistently sound decision-making that supports both drivers and the business
• Emotional control when handling frustrated or tired drivers
• Ability to ask the right questions to gather accurate information
• Strong organization and follow-through, especially during high call volume
• Strong written communication, especially during shift handoffs
• Minimum of 1-5 years experience in logistics, preferably dispatch
• Proficient in using transportation management systems
• Strong analytical and problem-solving skills
• Ability to work well under pressure and meet deadlines
• Knowledge of DOT regulations and compliance

Nice To Haves

• Driving experience is a plus

Responsibilities

• Handle real-time issues overnight (late deliveries, breakdowns, HOS utilization, rescheduled appointments)
• Dispatch and adjust loads based on real-world constraints
• Make decisions that balance driver needs, service, and the business
• Track shipments to maintain on-time performance.
• Talk drivers through situations when they’re tired, frustrated, or stuck
• Leave clear, detailed handoff notes so the next shift isn’t guessing
• Maintain a high level of customer service and operational efficiency.
• Ask effective questions to fully understand situations before taking action

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees