Transportation Dispatcher

Quick Delivery Service•Mobile, AL

About The Position

EXPERIENCED TRANSPORTATION DISPATCHER Mobile trucking company looking for a Dispatcher in our HOT SHOT Dept. Truck transportation dispatch experience is a must. Since 1958, Quick Delivery Service, now a 3rd generation business, has been providing Local pickup and delivery and logistics services to the entire Gulf Coast. Our locations are strategically positioned in the key markets of the Southeastern Regions. Knowledge of order entry, invoicing, HOS and E-log / ELD preferred.

Requirements

Proven customer support experience or experience as a Client Service Representative
Experience with Microsoft 365
Strong phone contact handling skills and active listening
Familiarity with CRM systems and best practices
Customer Orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively

Nice To Haves

Knowledge of order entry, invoicing, HOS and E-log / ELD
2-year degree preferred

Responsibilities

Dispatch and supervise company drivers, O/OP's and Hot Shot Drivers
Quote and Rate
Experience in Brokering tractor trailer loads
Call in POD's to our customers
Prepare, enter, and post billing
Manage incoming phone calls
Tec intellect is a must ( Microsoft 365 )
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers