Transportation Dispatcher

The Distribution Group Inc•Grand Rapids, MI

About The Position

We are currently seeking a Transportation Dispatcher. This position encompasses a variety of tasks that are necessary to support the overall objectives of the Transportation Team in delivering a Great Customer Experience. Effective communication is essential in this role with facilitating information between drivers, transportation staff, and other departments. Hours: Monday- Friday 8am-5pm. Routing coverage days/ hours shift to ensure routing is complete. Schedule: Monday-Friday 8am-5pm along with some Sunday(vacation) coverage.

Requirements

Previous routing experience utilizing a computerized system such as Road-net is preferred.
Proven problem solving and decision-making skills are essential for this position, along with demonstrated analytical abilities.
Good communication skills are necessary in dealing with various departments and drivers.
Previous driving experience is helpful.

Responsibilities

Routing
Use of Road-net to perform efficient daily routing of customers orders
Maintain Road-net database by continuously updating provided information to help forecast least cost scenarios by reducing milage and consolidating delivery days if possible
Develop and communicate weekly driver schedule, changes to schedule and arrange replacement drivers with transportation schedule as needed.
Communicate delivery concerns to DSM’s, Program Sales, Customer Service and Transportation
Backhaul
Work with Transportation Supervisor helping to coordinate efficient opportunities of getting product coming back to VE for restocking
Coordinate with Drivers, Receiving, and Purchasing teams when product will arrive to VE for shipping
VE Equipment Maintenance
Work with Equipment manager to help track/maintain/recover equipment Preventative Maintenance or Service work
Assist with on-road and/or emergency repairs and help arrange for replacement equipment
Assist in documenting all pertinent information related to collisions/injuries/damage as needed
Office Responsibilities
File proper invoices upon return, validating return of customer keys at end of driver’s day
Answer phones from Drivers, Sales, Customer Service and provide needed information
Updating Driver delivery notes and assign new keys as needed
Arrange for timely delivery of second trips or search for alternative solutions
Assist drivers with proper daily logs to keep compliant
This list of duties is not intended to be all-inclusive, and may be expanded to include other duties or responsibilities that management may deem necessary.