Night Clerk -Part Time

Sycamore Mineral Springs Resort•San Luis Obispo, CA

9d•Onsite

About The Position

Provides overnight front desk services to guests in a friendly, efficient, and professional manner. This role runs the hotel overnight, greeting guests, checking them in and out, responding to inquiries, fulfilling guest needs, resolving issues, making reservations, and maintaining the front desk area. The Night Clerk is expected to adhere to Sycamore's Policies and Procedures, act as a role model, maintain a positive attitude, and demonstrate honesty, integrity, and professionalism.

Requirements

Prior experience in the hospitality industry or equivalent preferred.
Must be able to work holidays, weekends and evenings.
Commitment to excellence and high standards.
Excellent written and oral communication skills.
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
Acute attention to detail.
Strong organizational, problem-solving, and analytical skills.
Ability to manage priorities and workflow.
Proficient on Microsoft Word, Excel, PMS (Maestro) and use of email.
Excellent customer service skills.
Ability to understand and follow written and verbal instructions.
Professional appearance and demeanor.
Ability to effectively communicate with people at all levels and from various backgrounds.
Calculate figures and amounts.
Coordinate multiple tasks simultaneously.
Ability to work in stressful situations.
Stand, sit and walk for long periods of time or an entire shift, climb stairs, balance, stoop, squat, bend, twist, kneel, reach, grasp and squeeze with both hands.
Talk or hear; taste or smell.
Occasionally lift and/or move, carry, push or pull up to 30lbs.

Nice To Haves

Bilingual skills a plus.

Responsibilities

Runs the hotel overnight.
Greets guests and checks them into the hotel following established procedures.
Responds to guest questions in person or over the phone in a courteous and professional manner.
Fulfills guests' needs, ensuring their stay is as pleasurable as possible.
Resolves guest problems/complaints.
Answers hotel internal and external phone calls and provides information as needed.
Makes and confirms reservations for future hotel guests following established procedures.
Checks guests out of the hotel following established procedures.
Maintains the front desk area in a clean and orderly fashion.
Demonstrates thorough knowledge of the property as well as the area's attractions.
Completes all necessary paperwork; maintains files and records.
Coordinates special room deliveries with the bellman.
Performs clerical duties as required including, but not limited to, filing, photocopying, faxing, and mailing.
Attends mandatory staff and safety meetings.
Maintains regular and reliable attendance.
Performs other duties as assigned by manager.