Night Auditor-Temporary Assignment

The Las Olas Company / Riverside Hotel•Fort Lauderdale, FL

20h

About The Position

The Night Auditor reconciles the business of the day and helps ensure smooth, efficient Front Desk operations during the 11:00 PM to 7:00 AM shift. The role maintains guest care and service standards, supports Front Desk and other hotel services, and performs Night Audit procedures for the close of day in SMS and Food and Beverage. The Night Auditor acts as Manager on Duty when the Night Manager is out of the office. The position requires a friendly, courteous approach to guests and colleagues, attention to guest records and payments, and familiarity with hotel products, services, room types, safety procedures, and departmental standards. This is a temporary assignment. The workplace is drug-free; pre-employment screenings, COVID-19 testing, and background checks are conducted for viable candidates.

Requirements

Good communication skills.
Positive and friendly attitude.
Ability to work with computers.
High school graduate, GED, or equivalent.
Ability to work late-night hours.
Must have a Florida Driver’s License.

Responsibilities

Reconcile the business of the day and ensure efficient Front Desk operations during the 11:00 PM to 7:00 AM shift.
Maintain high standards of guest care and service, and demonstrate appropriate social skills with guests and colleagues.
Learn and apply departmental performance standards, hotel products and services, and hotel room types and locations.
Arrive on time for scheduled shifts in a uniform that meets hotel standards, and maintain personal appearance and grooming.
Anticipate guest dissatisfaction, take appropriate action, and report incidents to a supervisor or department head.
Greet guests, answer questions courteously, and check guests in and out during the scheduled shift.
Answer phone calls within three rings.
Ensure guests are properly registered, verify and record required identification or accommodation payments, and follow up on incomplete guest information.
Hold and promptly issue guest mail, messages, and faxes to the appropriate recipients.
Keep the Front Office informed of whereabouts when leaving the desk and communicate with the Front Office Manager, Supervisor, or Night Manager about daily needs and procedures.
Assist with room blocking, particularly for VIP reservations and special requests; handle room changes as needed.
Assist in preparing reports and take over Bellman/Valet Parking, Housekeeping, and Front Desk service responsibilities as needed.
Create and set up banquet accounts with partial payments and direct billing.
Keep the work area clean and stocked with equipment needed for guest registration and checkout.
Make keys for arriving guests and verify proper identification when reissuing keys.
Perform Night Audit procedures for close of day in SMS and Food and Beverage.
Act as Manager on Duty when the Night Manager is out of the office.
Know and follow fire prevention and departmental fire procedures, hurricane procedures, and hotel health and safety policies.
Report accidents and near accidents caused by departmental hazards to a supervisor or department head.
Follow hotel standards for staff discipline and grievance matters; remain security-conscious and report suspicious circumstances.
Attend relevant meetings and training sessions when requested, and cooperate and communicate with colleagues, supervisors, department heads, and management to support teamwork.
Carry out other reasonable tasks requested by a supervisor or department head.