Night Auditor

Spire HospitalityBirmingham, AL
Onsite

About The Position

Overlooking downtown Birmingham, The Kelly Birmingham, Tapestry Collection by Hilton is within walking distance of several restaurants, bars, and attractions. Alabama Theatre, Regions Field, Birmingham Museum of Art, and Birmingham Jefferson Convention Complex are less than two miles away. We're also 15 minutes from the airport. SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career. In this pivotal overnight role, you will extend a warm welcome to our guests and deliver exceptional service throughout their stay. As a Night Auditor, your dedication to guest satisfaction and meticulous attention to closing and resetting systems for seamless next-day operations will elevate our standards.

Requirements

  • High school diploma or its equivalent
  • 1-year experience as a Guest Services Agent required
  • Knowledge of accounting operations such as accounts receivable, accounts payable, server service fees, etc.
  • Basic mathematical skills to prepare financial reporting
  • Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel
  • CPR/First Aid Certification

Nice To Haves

  • Hotel experience preferred
  • Previous experience with hotel PMS systems a plus. Examples: OPERA, OnQ

Responsibilities

  • Deliver unparalleled service, courtesy, and care to our guests by responding promptly and effectively to guest questions and requests
  • Demonstrate exceptional attention to detail in preparing daily Food & Beverage revenue reports, and in creating and balancing PMS reports for revenue and settlement accounts
  • Make corrections and adjustments via the PMS and handle all computer problems that might occur throughout the shift
  • Enter revenue, expenses, and allowances into the computer system to generate daily reports, including the Guest Ledger Summary and the Daily Restaurant Summary
  • Efficiently conduct check-ins, check-outs, and promptly answer phone calls with professionalism and courtesy
  • Resolve guest concerns with attentive service recovery

Benefits

  • EARLY PAY OR EARNED WAGE ACCESS get paid before payday
  • dental
  • vision
  • pet discount program
  • identity theft protection
  • pre-paid legal support
  • flexible spending accounts
  • matched 401K
  • life
  • critical accident or illness
  • short- & long-term disability
  • paid time off
  • wellness programs
  • wonderful hotel discounts
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