Night Auditor

Property Management•Huntsville, AL

4d•Onsite

About The Position

The Night Auditor is responsible for conducting all nightly audit-related duties while providing guest service at the hotel's front desk. Audit responsibilities include balancing duties, daily paperwork, and shift reports. While completing these duties, the Night Auditor will attend to guest needs such as guest check-in/check-outs, making reservations, and answering guest questions. This role requires proactive thinking, keeping guest security always in mind, and creating a safe, clean, and friendly work environment. The Night Auditor is responsible for counting cash and maintaining the accuracy of the issued cash drawer at the beginning and end of each scheduled shift. They will check the front desk log for problems, special requests, etc., and greet, register, and assign rooms to guests. The role involves processing guest registrations, including collecting payment, preparing express checkout folios, and maintaining room status inventory. The Night Auditor must communicate all pertinent shift information to the Front Office Manager, General Manager, and other desk staff. They will also maintain and clean the lobby and bathroom as needed, and communicate all information to the following shift to ensure a smooth transition. This position works closely with all hotel departments to ensure the highest quality of customer service. The Night Auditor answers inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. They explain in-room and hotel features and are responsible for completing all required shift paperwork and night audit reports daily. Performs other duties as assigned by management.

Requirements

Proactive thinking.
Guest security awareness.
Ability to create a safe, clean, and friendly work environment.
Cash handling skills.
Ability to communicate effectively.
Customer service skills.

Responsibilities

Conduct all nightly audit-related duties.
Provide guest service at the hotel's front desk.
Balance duties, daily paperwork, and shift reports.
Attend to guest needs such as check-in/check-outs, making reservations, and answering guest questions.
Count cash and maintain the accuracy of the issued cash drawer at the beginning and end of each scheduled shift.
Check the front desk log for problems, special requests, etc.
Greet, register, and assign rooms to guests.
Process guest registrations, including collecting payment.
Prepare express checkout folios.
Maintain room status inventory.
Communicate all pertinent shift information to the Front Office Manager, General Manager, and other desk staff.
Maintain and clean the lobby and bathroom as needed.
Communicate all information to the following shift to ensure a smooth transition.
Work closely with all hotel departments to ensure the highest quality of customer service.
Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
Explain in-room and hotel features.
Complete all required shift paperwork and night audit reports daily.
Perform other duties as assigned by management.