Night Auditor

Marriott San Antonio Airport•San Antonio, TX

1d•Onsite

About The Position

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responsible for the total desk operation. Serves as the Manager on Duty during the hours of 11pm and 7am, keeping the Director of Rooms and the Front Desk Manager informed of any guest complaints or situations that need immediate attention.

Requirements

High school diploma or GED.
Experience with Microsoft Excel and Word helpful.
Front desk experience helpful.
Must be able to communicate clearly with guests, customers, supervisors, and fellow Associates.
Must be able to calculate amounts and apply basic addition, subtraction and multiplication.
Must be able to analyze routine data to make appropriate judgments regarding the process of guests checking in/out of the hotel.
Practice written safety standards and rules at all times.
Associate must be able to stand for extended periods of time.
Use of hands, fingers, and arms is required.
Job frequently requires standing, walking, bending, and crouching.

Responsibilities

Check in/out guests.
Post charges and payments to guest accounts.
Handle AYS duties.
Reconcile all guest service agents’ paperwork.
Print and resolve rate discrepancies.
Reconcile credit card totals to batch report and submit to credit card processor.
Post room & tax.
Print departing folios and distribute to guest rooms.
Reconcile and balance all gift shop paperwork.
Complete the spreadsheet for banquet event orders and post.
Run close day on computer system and run back up.
Separate night audit reports for accounting and management.
Process all guest mail, messages and faxes by receiving, sorting notifying and distributing to mailboxes and to guests in order to ensure the information is received in a timely manner.
Maintains the front desk log book to enhance the department communication, and communicates any problems to the next shift coming in and the supervisor.