Night Auditor

Janko HospitalityMilwaukee, WI
Onsite

About The Position

Join our team as a Night Auditor at Hyatt Place Milwaukee Downtown. This position is responsible for overseeing nightly hotel operations, ensuring accurate guest billing, maintaining financial records, and providing exceptional service during late-night hours. Serving as the Manager on Duty during the hours of 11 PM to 7 AM, ideal candidates are detail-oriented, possess strong organizational skills, and thrive in a dynamic hospitality environment.

Requirements

  • At least one year of hotel front desk and/or accounting background, with familiarity in hospitality industry practices preferred.
  • Must be able to communicate clearly and effectively with guests, customers, supervisors, and fellow employees.
  • Ability to calculate amounts and apply basic addition, subtraction, and multiplication.
  • Must be able to analyze routine data and make appropriate judgments regarding the check-in/check-out processes.
  • Must be flexible with scheduling to accommodate business needs.

Nice To Haves

  • Familiarity in hospitality industry practices preferred.

Responsibilities

  • Check in and check out guests with a focus on accuracy and customer service.
  • Post charges and payments to guest accounts, ensuring all transactions are accurate.
  • Reconcile guest service agents’ paperwork, resolve rate discrepancies, and reconcile credit card totals to the batch report before submitting to the credit card processor.
  • Post room and tax charges and ensure departing folios are printed and distributed to guest rooms.
  • Reconcile and balance all gift shop paperwork. Complete the spreadsheet for banquet event orders and post accordingly.
  • Run the close day on the computer system, run backups, and generate night audit reports for accounting and management.
  • Process guest mail, messages, and faxes by receiving, sorting, notifying, and distributing to ensure timely receipt of information.
  • Maintain the front desk logbook to enhance communication between shifts and management.
  • Practice written safety standards and rules at all times to ensure a secure and safe work environment.

Benefits

  • Competitive compensation package
  • Full benefits package, including 401K with matching and paid time off from Day 1
  • Growth company focused on expansion through strategic acquisition and development
  • Hotel discounts at locations worldwide.
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