Night Auditor-Part-Time

Millennium Hotels•Anchorage, AK

21h•Onsite

About The Position

The Lakefront, Anchorage hotel (formerly the Millennium Hotel) is recruiting for part time, Night Auditor to join our team. At the Lakefront Anchorage Hotel, we strive to deliver a memorable experience for our guests. Situated on the shores of scenic Lake Spenard, one mile from Anchorage International Airport and four miles from downtown Anchorage, the Lakefront Anchorage Hotel is the perfect starting point to explore the many wonders Alaska has to offer. The Lakefront Anchorage Hotel boasts 248 rooms and three outstanding food and beverage outlets. The role of the Night Auditor is be responsible for balancing room, restaurant and bar daily work, balancing charges and settlements in a timely and efficient manner, maintain files and reset the systems for next day operations. All while providing excellent customer service.

Requirements

Have patience, tact and diplomacy.
Provide exceptional customer service.
Work as a productive team member by contributing positive energy.
Ability to write routine reports and correspondences.
Basic skills using Microsoft Office Suite.
Effective interpersonal and written communication skills.
Previous front desk / guest services experience a must with one-year experience in a similar size hotel operation required.
Ability to perform basic mathematics and cash transactions.
High School Diploma required.

Nice To Haves

OPERA/PMS Systems experience preferred.
Prior night audit experience preferred.
Previous Opera and Micros experience a plus.

Responsibilities

Run audit reports/journals from all computer profit centers and outlets.
Make corrections and adjustments and handle all computer problems that might occur throughout their shift.
Input onto the PC revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day's operations.
Ensure all reports and back-up vouchers are complete and filed properly.
Ensure all necessary copies of documents/back-up and reports of daily work are distributed to the proper person (i.e. A/R, A/P, and Payroll).
Greeting guests and processing hotel registration.
Provides guests with assistance at the front desk during the check-in and check-out processes and throughout their stay.
Processes customer credit at check-in in accordance with hotel policy.
Perform the duties of the position in a safe manner.
Be professional in all interactions with guests and associates.
Effectively deal with guest and associate concerns in a friendly and positive manner. This involves listening to the nature of concern, demonstrating empathy with the customer and providing positive and proactive solutions.