Night Auditor-Part-time

Spire Hospitality•Bloomington, MN

6h•$20 - $22•Onsite

About The Position

The Renaissance Minneapolis Bloomington Hotel is seeking a creative, skilled, guest-focused part-time Night Auditor to join its fun-spirited team! The hotel features 253 guest rooms, on-site dining at LARS Restaurant & Bar, an indoor Junior Olympic-sized pool, fitness center, and more than 4,300 square feet of flexible meeting and event space. SPIRE Hospitality is a management company that creates memorable guest experiences and delivers best-in-class service at our hotels and resorts nationwide. We ensure you have the support, tools, and opportunities to get the job done, grow as an individual, and excel in your hospitality career. In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to guest satisfaction, crafting remarkable, seamless experiences from the moment guests arrive. As a Night Auditor Front Desk Agent, your dedication to guest satisfaction and meticulous attention to closing and resetting systems will ensure seamless operations the next day and elevate our standards. Your efforts will create unforgettable and unique memories that leave a lasting impression.

Requirements

High school diploma or its equivalent.
One year of experience working in customer service or a guest-facing role is required.
Full understanding and comfort working on a computer with MS Suite, Outlook, Word, and Excel.

Nice To Haves

One year of Front Desk experience in hotels preferred.
Previous experience with hotel FSPMS systems is a plus.

Responsibilities

Deliver unparalleled service, courtesy, and care to our guests by responding promptly and effectively to guest questions and requests.
Demonstrate exceptional attention to detail in preparing daily Food & Beverage revenue reports and in creating and balancing PMS reports for revenue and settlement accounts.
Make corrections and adjustments via the PMS and handle all computer problems that might occur throughout the shift.
Enter revenue, expenses, and allowances into the computer system to generate daily reports, including the Guest Ledger Summary and the Daily Restaurant Summary.
Efficiently conduct check-ins, check-outs, and promptly answer phone calls with professionalism and courtesy.
Resolve guest concerns with attentive service recovery.