Night Auditor

The Westin Palo Alto•Palo Alto, CA

14d•Onsite

About The Position

The Night Auditor at The Sheraton Palo Alto is responsible for providing guest-focused hospitality services, serving as a night shift resource for customer service, and ensuring the security and safety of all hotel guests. The Night Audit will promote hotel services and anticipate guest needs to promote higher guest satisfaction.

Requirements

2-5 years customer service/hospitality experience
Understand hotel operations, methods, procedures, and standards
Ability to multi-task and prioritize
Excellent communication skills
Must be available to work nights, weekends, and holidays
Must be able to work in a fast-paced environment
Possess computer knowledge such as typing, composing e-mails, using Microsoft Office, Outlook and knowing how to use search engines.
Strong English business communication skills both verbal and written.
Strong interpersonal skills such as listening, smiling, relating, asking questions, teamwork, etc.
Have the skill to manage multiple tasks at a time, maintain focus and structure, and know how to prioritize.
Have the skill to resolve conflicts with ease and professionalism to ensure maximum guest and associate satisfaction and or skill to communicate any guest/associate conflict with management
Prolonged standing/walking for 8+ hours
Ability to walk around the hotel, up and down stairs, stoop, kneel, lift a minimum of 50 lbs. and push and pull approximately 200 lbs.

Nice To Haves

Degree/Certifications in Business Management or Hospitality
Bilingual or Multilingual
Prior hotel experience
Emotional Intelligence Training

Responsibilities

Greet guests upon arrival and check them in/out of the hotel
Answer guest inquiries and resolve problems with tact and diplomacy
Prepare guest room bill accurately and balance to accounts receivable
Complete opening and closing shift duties, and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
Respond appropriately to guest complaints.
May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
Process low daily revenue reports
Ensure the security of all hotel guests through careful monitoring of entrances and exits
Provide exceptional customer service at all times
Perform other duties as assigned